Front Desk and Night Audit

Canterbury Hotel Group; Portland (OR); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Employee discount

Health insurance

Vision insurance

Job summary

A local hotel chain in Portland, Oregon, is seeking a Hotel Front Desk Agent to manage guest accommodations and serve as the first point of contact for guests. This role demands strong customer service skills and effective communication, with responsibilities including check-in/check-out tasks, managing reservations, and providing information on rooms and amenities. Previous hotel experience is preferred but not required. The position offers flexible full-time or part-time hours and competitive pay.

Qualifications

• Work experience as a Hotel Front Desk Agent or similar role.
• Understanding of how travel planning websites operate.
• 1 year of hotel experience preferred.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Welcome guests upon their arrival and assign rooms.

Skills

Customer service attitude

Excellent communication skills

Organizational skills

Tools

Opera

Cloudbeds

RoomKeyPMS

Job description

Overview

Join our team at Holiday Inn Express and Suites Cascades Station!

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service we’d like to meet you. Hotel experience is a plus but is not required. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform guests about payment methods and verify their credit card data.
• Register guests collecting necessary information (like contact details and exact dates of their stay).
• Welcome guests upon their arrival and assign rooms.
• Provide information about our hotel, available rooms, rates and amenities.
• Respond to clients’ complaints in a timely and professional manner.
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
• Upsell additional facilities and services, when appropriate.
• Maintain updated records of bookings and payments.

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role.
• Experience with hotel reservations software, like Opera, Cloudbeds and RoomKeyPMS.
• Understanding of how travel planning websites operate, like Booking and TripAdvisor.
• Customer service attitude.
• Excellent communication and organizational skills.

Job Types

• Full-time, Part-time.

Pay

• $16.00 - $18.00 per hour.

Benefits

• 401(k) matching.
• Dental insurance.
• Employee discount.
• Health insurance.
• Vision insurance.

Schedule

• 8 hour shift.
• Day shift.
• Holidays.
• Monday to Friday.
• Night shift.
• Weekend availability.

Supplemental Pay

• Bonus pay.

Experience

• Hotel Experience: 1 year (Preferred).
• Customer Service: 1 year (Preferred).

Shift availability

• Day Shift
• Evening Shift
• Night Audit Shift (Preferred).