Front Desk and Client Services Attendant

Upper Valley Aquatic Center; Hartford (VT); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health and dental insurance

Paid time off

Sick leave

Retirement benefits

UVAC membership

Job summary

Upper Valley Aquatic Center in Hartford, VT seeks a friendly Front Desk Attendant to welcome members and guests and manage check-ins with warmth and professionalism. You will be the first point of contact, answer phones and emails, inform members about policies, and help register for UVAC programs and memberships while maintaining a clean, organized welcome desk area and a positive atmosphere.

This role emphasizes excellent customer service, a welcoming environment, and the opportunity to

Qualifications

• Friendly and dependable front desk presence.
• Ability to greet and check in members and guests.
• Professional communication via phone and email.
• Willingness to learn policies and procedures.

Responsibilities

• Provide excellent customer service to members and guests; greet and check-in at the welcome desk.
• Advise members and guests of policies and procedures.
• Answer incoming phone calls and emails in a professional manner.
• Complete and adhere to opening and closing procedures.
• Register and take payment for UVAC programs and membership sales.
• Monitor lobby while covering the welcome desk: an effective “gatekeeper”
• Remain knowledgeable of changes in programming and memberships to be a resource for questions.
• Maintain the organization and cleanliness of the welcome desk work space.

Job description

Front Desk and Client Services Attendant

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Category Administration

Description

Job Summary: The Upper Valley Aquatic Center, a non-profit organization, strives to deliver a diverse range of high-quality aquatic and fitness programs accessible to all members of the Upper Valley community. We promote fitness and wellness programs; as well as aquatic competition, education and safety.

We are seeking a friendly and dependable Front Desk Attendant to serve as the first point of contact for our members and guests. This role plays an essential part in creating a welcoming, positive environment and making every person feel valued from the moment they walk through the door.

As a central part of our community, the Front Desk Attendant will build relationships with members, become a familiar and trusted presence in their daily routines, and help solve problems as they arise. The ideal candidate is personable, attentive, and committed to providing an exceptional member experience.

Pay Range: $16.00 - $19.31 Shift Differential on Weekend Shifts

Expanded Range: Min $15.00 Mid $17.10 Max $19.31

We offer eligible employees a range of benefits, including health and dental insurance, paid time off and sick leave, retirement benefits, and UVAC membership, among other perks.

Position Requirements

Duties/Responsibilities

• Provide excellent customer service to members and guests; greet and check-in at the welcome desk
• Advise members and guests of policies and procedures
• Answer incoming phone calls and emails in a professional manner
• Complete and adhere to opening and closing procedures
• Register and take payment for UVAC programs and membership sales
• Monitor lobby while covering the welcome desk: an effective “gatekeeper”
• Remain knowledgeable of changes in programming and memberships to be a resource for questions
• Maintain the organization and cleanliness of the welcome desk work space