Community Front Desk & Member Services

Upper Valley Aquatic Center; Hartford (VT); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health and dental insurance

Paid time off

Sick leave

Retirement benefits

UVAC membership

Job summary

Upper Valley Aquatic Center in Hartford, VT seeks a friendly Front Desk Attendant to welcome members and guests and manage check-ins with warmth and professionalism. You will be the first point of contact, answer phones and emails, inform members about policies, and help register for UVAC programs and memberships while maintaining a clean, organized welcome desk area and a positive atmosphere.

This role emphasizes excellent customer service, a welcoming environment, and the opportunity to

Qualifications

• Friendly and dependable front desk presence.
• Ability to greet and check in members and guests.
• Professional communication via phone and email.
• Willingness to learn policies and procedures.

Responsibilities

• Provide excellent customer service to members and guests; greet and check-in at the welcome desk.
• Advise members and guests of policies and procedures.
• Answer incoming phone calls and emails in a professional manner.
• Complete and adhere to opening and closing procedures.
• Register and take payment for UVAC programs and membership sales.
• Monitor lobby while covering the welcome desk: an effective “gatekeeper”
• Remain knowledgeable of changes in programming and memberships to be a resource for questions.
• Maintain the organization and cleanliness of the welcome desk work space.

Job description

Upper Valley Aquatic Center in Hartford, VT seeks a friendly Front Desk Attendant to welcome members and guests and manage check-ins with warmth and professionalism. You will be the first point of contact, answer phones and emails, inform members about policies, and help register for UVAC programs and memberships while maintaining a clean, organized welcome desk area and a positive atmosphere.

This role emphasizes excellent customer service, a welcoming environment, and the opportunity to