Appointment Scheduler

Urology Centers of Alabama; Birmingham (AL); On-site; USD 19,000 - 28,000; Full time

Job summary

Urology Centers of Alabama in Homewood, AL seeks an Appointment Scheduler to be the first contact for callers and to efficiently schedule or route patient calls to the appropriate department. The role supports scheduling using physician templates and coordinating with physicians for timely care.

The position emphasizes insurance verification, referrals, and directing patients to online registration while maintaining HIPAA compliance in a fast-paced office environment.

Qualifications

• Must have advanced understanding of multi-line phone and scheduling systems.
• Excellent interpersonal skills and communication with diverse backgrounds.
• Ability to work in a fast-paced, stressful environment while maintaining confidentiality.
• High school diploma or GED required.

Responsibilities

• Schedule all new patient appointments by phone using physician templates.
• Verify insurance and arrange referrals/precertifications as required by insurance.
• Direct patients to UCA website for registration and forms.
• Using scheduling templates, offer best times and allocate to physicians accordingly.
• Maintain and update physician schedules to ensure proper scheduling.
• Book, coordinate, and reschedule patient appointments as needed.
• Consult with Director/Physician on urgent or emergency scheduling needs.
• Assist with Zetafax import as needed.
• Support confirmation calls and attend trainings as required.
• Adhere to employee manual and perform other duties as assigned.

Skills

Multi-line phone/scheduling

Interpersonal communication

Problem solving

Independence / teamwork

Office equipment proficiency

HIPAA confidentiality

Education

High school diploma or GED

Tools

EMR system

MS Office

Job description

Job Details

Job Location: Call Center - Homewood, AL 35209

General Summary

The Appointment Scheduler acts as the initial point of contact for telephone communication to UCA and is responsible for efficient scheduling of appointments or routing of patient calls to the appropriate department or clinical representative.

Essential Functions

• Based on Physician template, schedules all new patient appointments that contact office by phone for all Physicians.
• Verifies insurance information on all new patients and arranges for all referrals and/or precertification that are required by insurance company for the visit or procedure.
• Directs new patients to UCA website for Patient Registration, History, and Review of Systems forms or mails these forms to new patients if time permits.
• Using the Physician scheduling templates, offers patients best available time and offers alternative physicians to ensure all patients are seen in a timely manner. Maximizes use of Physician time by allotting unattached patients to Physicians with open schedule.
• Maintains and updates current information on physician schedules ensuring that patients are scheduled properly.
• Books, coordinates, and reschedules patient appointments as needed.
• Consults with Director of Clinical Service and/or Physician on scheduling all urgent or emergency requests for appointments.
• Zetafax import as needed.
• Assists with confirmation calls if needed.
• Attends staff meetings or trainings as required.
• Conducts self in accordance with UCA's employee manual.
• Other duties as assigned.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; handle, or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must occasionally lift and/or move more than 45 pounds.

Supervisory Requirements

This position will not supervise any other staff members.

Urology Centers of Alabama, P.C. is an Equal Opportunity Employer.

QualificationsMinimum Qualifications

• Must display an advanced understanding of multi-line telephone and scheduling systems.
• Must show the ability to have excellent interpersonal skills and communication to interact with all walks of life, internal and external to UCA, from all educational or cultural backgrounds.
• Must display advanced reasoning and problem-solving skills.
• Must show the ability to work independently or within a team in a fast-paced and stressful environment.
• Must show proficiency in use of a variety of office equipment including a PC, Windows, MSOffice, EMR system, copier, facsimile machine, etc.
• Must show the ability to maintain confidentiality, including strict adherence to HIPAA and UCA Guidelines.
• Must have a high school diploma or GED equivalent.