Front Desk Agent — Wow Guests & Create Wanderlust

Pyramid Global Hospitality; United States; On-site; USD 28,000 - 40,000; Full time

Job summary

Pyramid Global Hospitality, a leading hospitality management company, is hiring for a Front Desk role at The Potomac Hotel in Washington, DC. The position focuses on creating a memorable first impression, checking guests in and out, handling requests, and providing information about the hotel and local area.

The role requires a high school diploma or equivalent, an outgoing personality, exceptional communication skills, and the ability to work in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Responsibilities

• Help guests discover their parking Wanderlust? (note: align with front desk responsibilities from ad).
• Provide exceptional customer service by being engaging and taking sincere interest.
• Check guests in, ensure proper credit is received, note and fulfill special requests, and establish accurate information.
• Help to resolve problems and WOW guests through recovery when things aren’t quite right.
• Promote and sell special hotel programs.
• Interact with hotel staff professionally, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Communicate all pertinent information to manager on duty.
• Follow procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

Skills

Customer service

Communication skills

Outgoing personality

multitasking

Fast-paced work

Weekend/holiday availability

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality, a leading hospitality management company, is hiring for a Front Desk role at The Potomac Hotel in Washington, DC. The position focuses on creating a memorable first impression, checking guests in and out, handling requests, and providing information about the hotel and local area.

The role requires a high school diploma or equivalent, an outgoing personality, exceptional communication skills, and the ability to work in a fast-paced environment.