Front Office Operations Leader

Pyramid Burlington Management; Potomac (MD); On-site; USD 90,000 - 120,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Director of Front Office for The Potomac Hotel, Autograph Collection in Washington, D.C. You will lead Front Office operations, including Front Desk, Guest Services, Concierge, Bell Services, Transportation, and PBX/Guest Communications, ensuring service excellence and brand compliance.

As a key member of the hotel leadership team, you will drive guest satisfaction, employee engagement, and revenue performance while collaborating with other departments to

Qualifications

Responsibilities

• Champion a guest-first culture consistent with Autograph Collection and Marriott brand standards.
• Ensure exceptional guest service at all touchpoints from arrival through departure.
• Resolve guest concerns promptly and professionally, maintaining high guest satisfaction scores.

Job description

Pyramid Global Hospitality is seeking a Director of Front Office for The Potomac Hotel, Autograph Collection in Washington, D.C. You will lead Front Office operations, including Front Desk, Guest Services, Concierge, Bell Services, Transportation, and PBX/Guest Communications, ensuring service excellence and brand compliance.

As a key member of the hotel leadership team, you will drive guest satisfaction, employee engagement, and revenue performance while collaborating with other departments to