Front Desk Agent - Varied Shifts

Lake Austin Spa Resort; Northern (KY); Hybrid; USD 18,000 - 25,000; Full time

Benefits offered by this job

Opportunity for growth

Supportive team

Job summary

The Sanderling Resort in Kitty Hawk, NC is seeking a full-time front desk associate to warmly welcome guests and manage reservations. This year-round role requires flexibility to work day and evening shifts and deliver outstanding service in a fast-paced environment.

You will handle guest inquiries, assist with check-in/out, and resolve issues to ensure memorable stays. Hospitality experience and a guest-service mindset are encouraged, with growth opportunities in a supportive team.

Qualifications

• Guest-focused service mindset with a commitment to guest satisfaction.
• Ability to stay organized, manage multiple tasks, and meet deadlines.
• Calm under pressure with good judgment and problem-solving skills.

Responsibilities

• Greet guests, answer inquiries, and manage reservations with courtesy.
• Describe room accommodations and amenities to guests.
• Handle guest payments and present folios accurately.
• Coordinate with other departments to fulfill guest requests.
• Resolve guest complaints to ensure satisfaction.
• Maintain knowledge of arrivals, groups, and inventory.

Skills

Guest service mindset

Organizational skills

Works well under pressure

Attention to detail

Problem solving

Time management

Education

High school diploma or equivalent

Tools

Outlook

Job description

The Sanderling Resort
1461 Duck Road
Kitty Hawk, NC 27949, USA

Description

** This position requires flexibility to work a variety of shifts, including day and evening shifts. This is a full time, year round position with opportunity for growth and advancement !

Responsibilities

• Maintain complete knowledge of hotel operations, scheduled daily activities, and room products
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
• Answer telephone calls, using correct salutations and telephone etiquette
• Ascertain callers' needs through open-ended questions
• Describe room accommodations and all amenities
• Obtain all designated information to book a reservation
• Accommodate special requests and designate such in the system
• Access guest history records to best service guests; maintain accurate information in guest history files
• Resolve guest complaints, ensuring guest satisfaction
• Obtain assigned bank and ensure accuracy of contracted monies. Always keep the bank secure
• Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery)
• Present folio to guest and resolve any disputed charges
• Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information
• Perform additional duties, as assigned
• Replenish, organize, and maintain the retail areas

Requirements and Qualifications

• All candidates must have a guest service mindset and be willing to ensure every guest has an amazing stay with us !
• High school or equivalent preferred
• 1 to 2 years in a similar experience preferred
• Strong organizational, prioritization skills and ability to work well under pressure and meet deadlines
• Strong knowledge of Outlook is a plus
• Possess an eye for the smallest detail and maintain a keen sense of urgency
• Ability to think clearly, remain calm, and resolve problems using good judgment