Front Desk Agent - Tropic Hideaway RV Resort

OWA; Foley (AL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

Resort perks

Growth opportunities

Job summary

OWA Tropic Hideaway RV Resort in Foley, AL is seeking a Front Desk Agent to be the welcoming first impression for guests, handling arrivals, departures, site assignments and inquiries.

You will combine hospitality with administrative skills to keep the resort's tropical atmosphere, use the property management system for reservations, payments, and daily reports, and collaborate with housekeeping and maintenance to ensure guest satisfaction.

Qualifications

• High school diploma or GED required.
• At least 1 year in customer service or front desk roles; RV resort/hospitality preferred.
• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Basic computer skills and ability to learn reservation software.
• Cash handling experience preferred.
• Weekend, holiday, and flexible shift availability.
• Hospitality or RV resort experience preferred but not required.

Responsibilities

• Greet guests with a friendly, professional attitude.
• Complete guest check-in and check-out procedures accurately.
• Manage reservations, payments, and daily reports using the property management system.
• Answer phone calls, emails, and guest inquiries promptly.
• Provide information about resort amenities and local attractions.
• Coordinate with housekeeping, maintenance, and management to ensure guest satisfaction.
• Follow company policies, cash-handling procedures, and safety standards.
• Assist with special events and other front office duties as assigned.

Skills

Customer service

Communication

Organization

Cash handling

Reservation software

Weekend availability

Education

High school diploma or GED

Tools

Reservation software

Job description

Front Desk Agent - Tropic Hideaway RV Resort

Job Category: Park

Requisition Number: FRONT001525

• Posted : August 4, 2026
• Full-Time

Locations

Showing 1 location

OWA Parks & Resort
Foley, AL, USA

Description

You will set the stage for our guests as the first impression, welcoming face, and primary point of contact for guests at Tropic Hideaway RV Resort. This role ensures an exceptional guest experience by managing arrivals, departures, site assignments, and guest inquiries. A successful agent blends hospitality with efficient administrative skills to maintain our resort's relaxing, tropical atmosphere.

DUTIES AND RESPONSIBILITIES

• Greet guests with a friendly, professional attitude
• Complete guest check-in and check-out procedures accurately and efficiently
• Manage reservations, payments, and daily reports using the property management system
• Answer phone calls, emails, and guest inquiries in a timely manner
• Provide information about resort amenities, local attractions, and activities
• Address guest concerns and resolve issues promptly while maintaining excellent customer service
• Maintain an organized, clean, and welcoming front desk area
• Coordinate with housekeeping, maintenance, and management to ensure guest satisfaction
• Follow company policies, cash-handling procedures, and safety standards
• Assist with special events and other front office duties as assigned

QUALIFICATIONS

• High school diploma or GED
• Minimum of 1 year of experience in customer service, front desk hospitality, retail or similar; previous experience in an RV resort, campground, or hotel setting is preferred
• Excellent customer service and communication skills
• Strong organizational and multitasking abilities
• Basic computer skills and ability to learn reservation software
• Cash handling and administrative experience preferred
• Ability to work weekends, holidays, and flexible shifts
• Hospitality, hotel, campground, or RV resort experience is preferred but not required

What We Offer

• Friendly team-oriented work environment
• Opportunity for growth within Tropic Hideaway RV Resort
• Employee discounts and resort perks
• The opportunity to help create memorable vacation experiences for our guests

Enthusiastic

Shows intense and eager enjoyment and interest

Education

High School or better.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.