Front Office Agent

EOS Hospitality; Santa Barbara (CA); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Comprehensive Medical coverage

Vision Plan

401(k) Plan with matching

Paid Time Off

Tuition Reimbursement

Job summary

EOS Hospitality is seeking a full-time Guest Services Coordinator at Ocean Mesa Campgrounds in Santa Barbara, California. Enjoy a hybrid work environment, combining office clerical tasks with outdoor responsibilities. This role involves greeting guests, managing reservations, and ensuring a memorable stay for visitors.

Ideal candidates will possess a high school diploma and administrative skills, with experience in hospitality preferred. We offer comprehensive benefits including medical coverage, 401(k) matching, and paid time off.

Qualifications

• Administrative experience preferred.
• RV resort office or hotel front desk experience is a plus.

Responsibilities

• Greet and welcome guests on the property.
• Check guests in and out for their reservations.
• Assist guests with making future reservations.

Skills

Excellent telephone skills

Good problem-solving skills

Intermediate to advanced computer proficiency

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Description

Looking for a job that offers the best of working both in and outdoors on the Central coast?, enjoying the fresh air and fun activities related to running a successful campground?, making sure guests have a relaxing time away from home? Then look no further than Ocean Mesa Campgrounds!

Here at Ocean Mesa we have the benefit of a hybrid work place mixing both the jobs of a Park Ranger and Front Desk, some of these responsibilities include routine office/clerical responsibilities for our resort. You will also serve as the face of the resort as you interact with current and prospective guests who come to the office with questions and concerns or those you might come across performing outdoor campground responsibilities.

OVERVIEW

Guest Services Coordinators handle the routine office work and administrative responsibilities of the resort, working closely with the Resort Manager and other team members.

JOB DUTIES

• Greet and welcome guests on the property, sort through and send resort comments, suggestions, and complaints to the Resort Manager.
• Check guests in and out for their reservations.
• Assist guests with making future reservations both in person and over the phone.
• Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed.
• Perform hourly camp checks to ensure guests are following park rules and checking for trespassers on property.
• Other duties as assigned.

Requirements

• High School Diploma or GED
• Administrative experience (preferred)
• Excellent telephone skills
• Good problem-solving skills
• Maintain a professional appearance
• Intermediate to advanced computer proficiency, ability to use Microsoft Office Suite
• RV resort office or hotel front desk experience, a plus

You will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

Benefits

• Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family
• Vision Plan
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life and Accidental Death and Dismemberment Insurance
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun Matching contribution
• Employee Assistance Program
• Identity Theft Insurance Program
• Legal Assistance Program
• Pet Insurance
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members
• Team Member Perks & Discount program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more!
• Paid Time off including holidays, vacations, personal, sick time, bereavement and pay for jury duty.

Work Remotely

• No

Job Type: Full-time

• 401(k)
• 401(k) matching
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Overtime
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

EOE

Hourly Wage: $20.00

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.