Front Desk Agent - Steady Extra (Harrah's LV)

Caesars Entertainment; Las Vegas (NV); On-site; USD 30,000 - 45,000; Full time

Job summary

Caesars Entertainment in Las Vegas is seeking a Front Desk Agent to manage guest check-ins and check-outs efficiently. The role requires excellent customer service skills, as you will be the first point of contact for guests and responsible for addressing inquiries and complaints with a positive attitude.

Ideal candidates should be professional, courteous, and adhere to hotel standards to ensure maximum guest satisfaction. Join a vibrant team at one of Las Vegas's premier hotels.

Qualifications

• Positive attitude towards guest interactions.
• Ability to efficiently handle inquiries and complaints.
• Customer service skills.

Responsibilities

• Complete arrival and departure transactions for hotel guests.
• Resolve guest complaints courteously and professionally.
• Provide answers to guest questions.

Job description

As a Front Desk Agent, you will be responsible for completing arrival and departure transactions for guests checking in/out of the hotel. Additionally, Front Desk Agent are resources for all guest questions with an upbeat and positive attitude and are the first line of defense when resolving guest complaints. Check-in and check-out guests respond to inquiries and complaints in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Standard Operating Procedures and Standard of Service.