Clerk Front Desk - Steady Extra (Paris LV)

Caesars Entertainment; Las Vegas (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

Caesars Entertainment's Paris Las Vegas is seeking a Front Desk agent to handle check-in and check-out transactions and assist guests with questions, dining, and shows with a friendly, professional demeanor.

As a first point of contact, you will resolve guest concerns, provide accurate information about hotel services, and maintain a positive attitude during your shift. This role requires strong communication skills and the ability to multi-task in a fast-paced environment.

Qualifications

• Strong interpersonal and communication abilities.
• Ability to resolve guest inquiries with a positive attitude.
• Comfort with handling multiple tasks and phone volume.
• Proactive problem solving in a guest-focused environment.
• Experience in front desk or guest services is a plus.
• Basic computer knowledge is required.

Responsibilities

• Process guest check-in and check-out with accuracy.
• Assist guests with questions about the city and property.
• Help guests book dining, shows, and experiences.
• Support guest service recovery when possible.
• Maintain a cheerful and professional demeanor at all times.
• Keep informed about hotel events to assist guests.
• Communicate with guests to expedite requests.
• Ensure courteous service to all guests.

Skills

Interpersonal skills

Communication skills

Problem solving

Multitasking

Phone handling

Team player

Customer service

Basic computer knowledge

Job description

Job Description

As a Front Desk agent you will be responsible completing arrival and departure transactions for guests checking in/out of the hotel. Additionally, front desk agents are resources for all guest questions with an upbeat and positive attitude and is the first line of defense when resolving guest complaints.

As a Front Desk agent you will be responsible completing arrival and departure transactions for guests checking in/out of the hotel. Additionally, front desk agents are resources for all guest questions with an upbeat and positive attitude and is the first line of defense when resolving guest complaints.

Responsibilities

• Process check-in and check-out transactions for guests
• Assist guests with questions about the city and property
• Assist guests with booking dinner, show, etc… when necessary
• Assists with guest service recovery when possible
• Maintains and Upbeat and Positive attitude at all times
• Responsible for being apprised of current events in hotel to assist guests
• Acts a liaison on behalf of the guest to expedite guest requests
• Maintains a professional and courteous attitude towards all guests (internal and external)
• Anticipating guests needs and guest expectations
• Greets all guests with the proper introduction, and makes them feel welcome
• Answers telephone promptly, with a pleasant voice
• Maintains accuracy in cashiering
• Assists guests with problems, complaints or special need
• Effectively generates reports according to shift
• Provides rate information for future or current dates
• Processes casino status changes on guest folios
• Attaches needed paperwork to all checked out folios

Qualifications

• Strong Interpersonal and communication skills.
• Self-starter with strong problem solving ability
• Ability to handle heavy telephone volume
• Must be able to tolerate secondary smoke
• Must be able a team player and be able to foster a close knit environment, with constant co-worker involvement
• Must be able to complete several tasks at once with accuracy
• Must be able to stand for entire shift (an average 8 hour shift).
• Ability to perform reaching, stooping and/or crouching motions repeatedly
• Must be able to communicate verbally
• Must be able to stand for extended periods of time
• Must be able to lift 25lbs.

Additional Requirements

• One year experience in front desk or guest service field
• 6 months experience in basic computer knowledge
• Excellent oral and written communication in English
• Proficient in a second language would be beneficial.

About Us

As part of our award winning team, you will help to create the romantic ambiance and classic European style that our most prestigious guests have come to expect from Paris Las Vegas. Your stylish and playful attitude will entertain our guests as they enjoy 2,900 guest rooms, 295 opulent suites, 11 restaurants and the Eiffel Tower. If casual sophistication is enticing to you, Paris is the place to be!