Guest Room Attendant | State College Holiday Inn Express

Shaner Hotels; State College (Centre County); On-site; USD 30,000 - 40,000; Full time

Job summary

A prominent hotel chain in Centre County is seeking a dedicated Housekeeper to maintain high cleanliness standards and ensure guest satisfaction. The role includes cleaning rooms, handling guest requests, and adhering to safety protocols. Candidates should have at least one year's cleaning experience, preferably in a hotel, and be able to communicate effectively with guests and staff. Bilingual English/Spanish is a plus. This position requires a flexible schedule that may include weekends and holidays.

Qualifications

• Minimum one year cleaning experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers.
• Knowledge of proper chemical handling.

Responsibilities

• Be available to work a flexible schedule, including weekends and holidays.
• Handle guest complaints ensuring guest satisfaction.
• Cleans and services assigned guest rooms according to standards.

Skills

Communication

Bilingual English/Spanish

Knowledge of chemical handling

Job description

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Maintains standards of quality and cleanliness throughout daily assignments.
• Observes all house and safety rules, housekeeping room procedures, and security procedures.
• Cleans and services assigned guest rooms by category priority according to franchise and hotel standards.
• Returns and restocks cart at end of shift.
• Complete additional deep cleaning / seasonal cleaning functions as scheduled.
• Other duties as assigned.

Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.

Qualifications

• Minimum one year cleaning experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Knowledge of proper chemical handling.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.