Front Desk Agent- Spark by Hilton, O'hare

Paycor Hospitality LLC; Des Plaines (IL); On-site; USD 17,047 - 24,280; Part time

Benefits offered by this job

401(k)

Dental insurance

Employee discount

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

A leading hotel management company is seeking a dedicated Front Desk Agent to ensure guest satisfaction through superior service. Responsibilities include checking guests in and out, handling payments, maintaining documentation, and resolving customer inquiries. Qualifications include a high school diploma, preferred experience in front desk operations, and excellent communication skills. The role requires flexibility to work holidays and weekends. Competitive pay starts from $15.00 per hour with benefits including health insurance and a 401(k).

Qualifications

• High School Diploma or GED is required.
• Previous front desk experience is preferred.
• Able to work holidays and weekends.

Responsibilities

• Checks guests into and out of the hotel accurately and courteously.
• Handles payments received and verifies all transactions.
• Maintains all documentation regarding guest services and issues.

Skills

Customer service skills

Communication skills

Organizational skills

Ability to collaborate

Prioritization skills

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Summary Statement

Assures the highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries

Primary Duties and Accountabilities

Room Assignments, Changes, and Issues

• Checks guests into and out of the hotel in an accurate, speedy, and courteous manner.
• Efficiently handles all payments received whether they are cash, credit card, checks, or traveler\'s checks. Balances/verifies all monetary transactions in the appropriate accounts.
• Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.
• Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service, and maintenance issues.

Guest Service

• Offers guests assistance whenever possible.
• Responsible for resolving escalated customer relations issues.
• Answers inquiries pertaining to hotel policies and services.
• Must respond to and follow up on all guest requests to ensure customers are satisfied with the hotel\'s services and accommodations.
• Responsible for positively representing and promoting the property.
• Ensures systems and procedures are in place and followed for guest safety and security.

Other Duties as Assigned

• Ensures that the lobby and front desk area are clean, organized, visually appealing, and well stocked with all necessary supplies.
• Properly compiles, completes, and distributes reports to all management and relevant staff.
• Reports any maintenance, security, or safety issues to the appropriate staff.

Skills, Educational Background, and Experience

• High School Diploma or GED required.
• Previous front desk experience is highly preferred.
• Prior experience using Windows-based software including Microsoft Word, Excel, and Outlook is highly preferred.
• Excellent organizational and prioritization skills.
• Ability to work well and collaborate with others.
• Superior customer service skills.
• Excellent communication skills.
• May be required to stand for an extended period of time.
• Able to work holidays and weekends (Saturday and Sunday)

Job Type: Part-time/ Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• 2nd Shift 3p-11p
• Weekends as needed

Experience:

• hotel Front desk: 1 year (Required)

Shift availability:

* Morning Shift 7am-330pm

Work Location: In person

If offered, employment is contingent on cleared Background check.