Front Desk Agent Roanoke Rapids, North Carolina

Lexima Lodging; Roanoke Rapids (NC); On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Professional development

Supportive work environment

Job summary

Lexima Lodging is seeking a friendly Front Desk Clerk to ensure smooth guest check-in/check-out and provide outstanding service. You will answer calls, route inquiries, and handle various administrative tasks in a fast-paced hotel setting.

Ideal candidates have at least 1 year in front desk or customer service, strong communication skills, and proficiency with MS Office and property management systems. Fluency in English is required, with additional languages a plus.

Qualifications

• 1+ year of experience in front desk or customer service roles.
• Excellent communication and customer service skills.
• Ability to multitask in a high-volume environment.
• Proficiency with computer systems and software.

Responsibilities

• Handle guest check-ins and check-outs, verify reservation details and collect payment.
• Answer and route calls, take messages and transfer calls as needed.
• Perform administrative tasks such as scheduling tours/activities, managing mail and packages, and keeping records accurate.
• Keep the front desk area clean and organized at all times.

Skills

Customer service

Communication

Multitasking

Office software

English fluency

Tools

MS Office

Property management systems

Job description

Introduction:

We are seeking a friendly and organized Front Desk Clerk to join our team and provide excellent customer service to guests at our hotel. The Front Desk Clerk will be responsible for handling guest check-ins and check-outs, answering and routing calls, and handling a variety of administrative tasks. The successful candidate will have strong communication and customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Handle guest check-ins and check-outs, including verifying reservation details and collecting payment
• Answer and route calls, including taking messages and transferring calls as needed
• Handle a variety of administrative tasks, such as scheduling tours and activities, managing mail and packages, and maintaining accurate records
• Ensure that the front desk area is clean and organized at all times
• Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns
• Other duties as assigned

Qualifications:

• Minimum of 1 year of experience as a front desk clerk or in a customer service role
• Strong communication and customer service skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and property management systems
• Fluency in English is required; additional language skills are a plus

Perks:

• Competitive salary
• Paid time off
• Medical, dental, and vision insurance
• 401(k) retirement plan (US only), Employer RRSP match (Canada only)
• Professional development opportunities
• Positive and supportive work environment