Front Desk Agent

Lexima Lodging; Roanoke Rapids (NC); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Medical, dental, and vision insurance

401(k) retirement plan (US only)

Professional development opportunities

Positive and supportive work culture

Job summary

Lexima in Roanoke Rapids, NC is seeking a friendly Front Desk Clerk to greet guests, manage check-ins/outs, answer calls, and support daily hotel operations with a professional demeanor.

The role requires strong communication, multitasking, and proficiency with MS Office and hotel systems; experience in hospitality is a plus, and the team offers a supportive work environment.

Qualifications

• Minimum 1 year of experience as a front desk clerk or in a customer service role.
• Strong communication and customer service skills.
• Ability to multitask and handle a high-volume workload.
• Proficiency with computer systems and software, including Microsoft Office and property management systems.
• Fluency in English is required; additional languages are a plus.

Responsibilities

• Handle guest check-ins and check-outs, including verifying reservation details and collecting payment.
• Answer and route calls, including taking messages and transferring calls as needed.
• Handle administrative tasks such as scheduling tours and activities, managing mail and packages, and maintaining records.
• Ensure front desk area is clean and organized at all times.
• Provide excellent customer service, assisting with questions and concerns, and handling complaints.
• Other duties as assigned.

Skills

Customer service

Communication

Multitasking

MS Office

Tools

Microsoft Office

Property management systems

Job description

Introduction:

We are seeking a friendly and organized Front Desk Clerk to join our team and provide excellent customer service to guests at our hotel. The Front Desk Clerk will be responsible for handling guest check-ins and check-outs, answering and routing calls, and handling a variety of administrative tasks. The successful candidate will have strong communication and customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Handle guest check-ins and check-outs, including verifying reservation details and collecting payment
• Answer and route calls, including taking messages and transferring calls as needed
• Handle a variety of administrative tasks, such as scheduling tours and activities, managing mail and packages, and maintaining accurate records
• Ensure that the front desk area is clean and organized at all times
• Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns
• Other duties as assigned

Qualifications:

• Minimum of 1 year of experience as a front desk clerk or in a customer service role
• Strong communication and customer service skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and property management systems
• Fluency in English is required; additional language skills are a plus

Perks:

• Competitive salary
• Paid time off
• Medical, dental, and vision insurance
• 401(k) retirement plan (US only), Employer RRSP match (Canada only)
• Professional development opportunities
• Positive and supportive work environment