Front Desk Clerk

Jp Hospitality Master; Roanoke (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Comfort Inn Roanoke is seeking a friendly and professional Front Desk Clerk to welcome guests, manage reservations, and handle payments at the Roanoke, VA location.

You will check guests in and out, provide information about local attractions, and work closely with housekeeping and maintenance to ensure a seamless guest experience.

Responsibilities

• Greet guests warmly and professionally upon arrival.
• Check guests in and out, verifying reservations and providing room keys.
• Assist guests with inquiries, requests, and complaints in a timely and efficient manner.
• Provide information about hotel services, amenities, and local attractions.
• Handle guest complaints and resolve issues professionally.
• Manage online, phone, and in-person room reservations.
• Process and confirm reservations, cancellations, and modifications.
• Maintain accurate records of room availability and guest information.
• Process payments for accommodations and other services.
• Handle cash and credit card transactions accurately.
• Maintain accurate records of guest accounts and transactions.
• Answer phone calls and emails professionally and efficiently.
• Communicate with other hotel departments (e.g., housekeeping, maintenance) to ensure guest needs are met.
• Maintain a clean and organized front desk area.

Job description

Job Details: Job Location: Comfort Inn - Roanoke, VA, Salary Range: Undisclosed, A Hotel Front Desk Clerk, also known as a Hotel Receptionist, is responsible for greeting guests, managing reservations, checking guests in and out, and providing excellent customer service. They handle inquiries, process payments, and ensure a smooth and pleasant guest experience. Here's a more detailed breakdown of the job:

Key Responsibilities

Guest Relations

• Greet guests warmly and professionally upon arrival.
• Check guests in and out, verifying reservations and providing room keys.
• Assist guests with inquiries, requests, and complaints in a timely and efficient manner.
• Provide information about hotel services, amenities, and local attractions.
• Handle guest complaints and resolve issues professionally.

Reservation Management

• Manage online, phone, and in-person room reservations.
• Process and confirm reservations, cancellations, and modifications.
• Maintain accurate records of room availability and guest information.

Financial Transactions

• Process payments for accommodations and other services.
• Handle cash and credit card transactions accurately.
• Maintain accurate records of guest accounts and transactions.

Communication and Coordination

• Answer phone calls and emails professionally and efficiently.
• Communicate with other hotel departments (e.g., housekeeping, maintenance) to ensure guest needs are met.
• Maintain a clean and organized front desk area.