Front Desk Agent/Relief Night Audit

Remington Hospitality; San Diego (CA); On-site; USD 44,000 - 52,000; Full time

Job summary

Remington Hospitality is seeking a detail-oriented hotel front desk professional in San Diego to perform daily audit functions across the front office and all outlets. The role requires accurate posting of room charges and taxes, nightly system backups, and strict adherence to the management company’s accounting policies.

You will handle check-ins/outs, payments, reservations, and PBX duties while delivering warm, professional guest service.

Qualifications

• Daily audit functions for front office and each hotel outlet.
• Review room and tax postings for accuracy, correcting errors as needed.
• Daily back-up of front office computer system and night audit program (if applicable).
• Follow management company accounting and credit policies and procedures.
• Manage front desk tasks: check-ins/check-outs, payments, reservations, PBX, calls within 3 rings, and provide prompt, courteous directions.

Responsibilities

• Audit daily front office and outlet activities.
• Ensure accurate posting of room charges and taxes.
• Back up front office systems nightly.
• Adhere to accounting/credit policies.
• Handle front desk operations and guest communication.

Job description

• Perform all daily audit functions for front office and each outlet of the hotel.
• Review room and tax posting on computer or register for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a timely fashion.
• Complete back-up of front office computer system and night audit program daily (if applicable).
• Understand, know and follow management company's accounting and credit policies and procedures.
• Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc. Guests should be treated promptly, warmly, courteously and professionally. Accurate and clear directions to room locations should be given.