Front Desk Agent / Relief Night Audit

Home2 Suites - Columbus, RAM Hotels; Columbus (GA); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Employee discounts

Advancement opportunities

Professional development

Positive work environment

Job summary

Home2 Suites - Columbus, RAM Hotels is seeking a friendly Front Desk Agent to join our team. You will manage reservations, check guests in and out, and assist with guest needs during their stay.

The ideal candidate has strong communication skills, multitasking ability, and experience with reservation systems. This role requires flexibility to work evenings, weekends, and holidays, in a fast-paced hotel environment.

Qualifications

• Previous front desk or customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in high-volume workloads.
• Familiar with computer systems and reservation software.
• Flexible availability evenings, weekends, and holidays.

Responsibilities

• Manage reservations and check-in/out via computerized system.
• Handle guest requests (tours, restaurant reservations).
• Assist with check-in/out, payments, and key issuance.
• Answer phones and online inquiries promptly.
• Assist with organizing events and meetings.
• Resolve guest complaints professionally.
• Perform light cleaning and restock supplies.
• Other duties as assigned.

Skills

Communication

Interpersonal skills

Multitasking

Customer service

Tools

Reservation management software

Job description

Introduction:

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests, such as booking tours or making restaurant reservations
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Assist with organizing and setting up events and meetings
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Qualifications:

• Previous experience as a front desk agent or in a customer service role is preferred
• Strong communication and interpersonal skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
• Flexibility to work evenings, weekends, and holidays as needed

Perks:

• Employee discounts on hotel rooms and amenities
• Opportunities for advancement within the company
• Professional development opportunities
• Positive and supportive work environment