Front Desk Agent PT- Home2 Suites by Hilton 3pm-11pm

Home2 Suites, Queensbury; Town of Queensbury (NY); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Flexible schedule

Paid time off

Job summary

Home2 Suites by Hilton in Queensbury, NY is seeking a Hotel Front Desk Agent to be the guests' first contact and manage registrations, reservations, and information on rooms, rates, and amenities.

The role requires strong customer service skills, experience in hospitality, and the ability to upsell services while ensuring a smooth check-in/check-out process. On-site work with a 3p-11p shift and room for full-time/part-time status.

Qualifications

• Previous experience at a hotel front desk or receptionist role.
• We train!
• Familiarity with travel planning sites (Booking, TripAdvisor) is a plus.
• Strong customer service mindset and professional communication.
• Excellent organizational skills and attention to detail.
• Hotel management degree is a plus.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform guests about payment methods and verify card data.
• Register guests with required details and dates of stay.
• Welcome guests and assign rooms.
• Provide information on hotel, rooms, rates and amenities.
• Upsell additional facilities and services when appropriate.
• Liaise with housekeeping to ensure rooms are ready.
• Maintain records of bookings and payments.

Skills

Hotel front desk experience

Customer service

Communication skills

Organizational skills

Travel sites knowledge

We train

Education

Degree in hotel management

Job description

We are looking for a Hotel Front Desk Agentat 524 Aviation Road Queensbury, NY 12804 at the Home2 Suites by Hilton to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. 92 rooms.

Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Work 3p-11p
• $40.00 Hilton Hotel rooms anywhere in the world-benefit, PTO, Sick Time, Money Bonuses in Summer, Name Mentions 5.00 a name mention cash!
• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients' complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• We train!
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills
• Degree in hotel management is a plus

Job Types: Full-time, Part-time

Salary: $17.50 per hour

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Holidays
• Weekend availability

Experience:

• We train! Bring the smile!

Work Location: In person