Front Desk Agent PT- Home2 Suites by Hilton 3pm-11pm

Home2 Suites by Hilton; Town of Queensbury (NY); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Flexible schedule

Paid time off

Sick time

Summer bonuses

Job summary

Home2 Suites by Hilton in Queensbury, NY is seeking a Hotel Front Desk Agent to be the guests' first contact, handling check-ins, reservations, and information about rooms, rates and amenities.

You will register guests, manage online and phone bookings, upsell services, and coordinate with housekeeping to ensure rooms are ready for arrival. We train new hires; flexible scheduling; growth opportunities available.

Qualifications

• Minimum experience as a hotel front desk agent, receptionist or similar role.
• Training will be provided to new hires.
• Familiarity with travel planning sites (Booking, TripAdvisor) is a plus.
• Strong customer service attitude is required.
• Excellent communication and organizational skills are essential.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform guests about payment methods and verify credit data.
• Register guests with required information.
• Welcome guests and assign rooms.
• Provide information on hotel, rooms, rates, and amenities.
• Respond to guest complaints professionally.
• Coordinate with housekeeping to ensure rooms are ready.

Skills

Front desk agent experience

Training provided

Travel sites knowledge

Customer service

Communication & organization

Hotel management degree (plus)

Education

Degree in hotel management (a plus)

Job description

We are looking for a Hotel Front Desk Agent at 524 Aviation Road Queensbury, NY 12804 at the Home2 Suites by Hilton to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. 92 rooms.

Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Work 3p-11p
• $40.00 Hilton Hotel rooms anywhere in the world-benefit, PTO, Sick Time, Money Bonuses in Summer, Name Mentions 5.0 a name mention cash!
• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients' complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• We train!
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills
• Degree in hotel management is a plus

Job Types: Full-time, Part-time

Salary: $17.50 per hour

Benefits

• Flexible schedule
• Paid time off

Schedule

• 8 hour shift
• Holidays
• Weekend availability

Experience

• We train! Bring the smile!

Work Location: In person