Front Desk Agent PM Shift Part Time 3PM to 11PM

UAASR LLC; Forest Hill (TX); On-site; USD 18,000 - 19,000; Part time

Benefits offered by this job

Employee discounts

Training & development

Employee discount

Job summary

UAASR LLC is seeking a friendly Front Desk Agent for the PM shift (3:00 PM – 11:00 PM). The role is part-time with weekend and holiday availability, handling check-ins, check-outs, and guest inquiries to ensure a welcoming stay.

Responsibilities include managing reservations, answering questions, and coordinating with housekeeping to maintain a pristine lobby and smooth operations. Hotel experience preferred but not required.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• Previous customer service or front desk experience is a plus.
• Proficiency with hotel management software (Opera/HotelKey) is advantageous.
• Strong communication and interpersonal skills.
• Ability to multitask and stay calm in a fast-paced environment.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Greet and welcome guests in a warm and courteous manner.
• Check-in and check-out efficiently and accurately.
• Manage room reservations via phone, email, and third-party platforms.
• Provide information about services, amenities, and local attractions.
• Handle guest requests, complaints, and feedback professionally.
• Maintain accurate guest accounts and process payments.
• Keep front desk and lobby clean, organized, and welcoming.
• Coordinate with housekeeping and maintenance to fulfill needs.
• Follow hotel policies, procedures, and safety protocols.

Skills

Customer service

Communication

Multitasking

Professional appearance

Education

High school diploma or equivalent

Associate degree preferred

Tools

Opera

HotelKey

Job description

Front Desk Agent – PM Shift Part Time (3:00 PM – 11:00 PM)

We are seeking a friendly, reliable, and service-oriented part time Front Desk Agent to join our team for the PM shift (3:00 PM – 11:00 PM). As the first point of contact for our guests, you will play a key role in creating a welcoming and positive experience from check-in to check-out. The ideal candidate has excellent communication skills, strong attention to detail, and a passion for providing outstanding customer service.

In this role, you will assist guests with check-ins and check-outs, answer questions, handle reservations, and ensure guests receive prompt and courteous service throughout their stay. This position requires professionalism, the ability to multitask in a fast-paced environment, and a commitment to maintaining a high standard of hospitality.

We are not considering any candidates who are not able to work on weekends or holidays.

Key Responsibilities

• Greet and welcome guests in a warm and courteous manner
• Perform check-in and check-out procedures efficiently and accurately
• Manage room reservations through phone, email, and third-party platforms
• Provide guests with information about hotel services, amenities, and local attractions
• Handle guest requests, complaints, and feedback professionally and promptly
• Maintain accurate records of guest accounts and process payments
• Ensure the front desk and lobby areas are clean, organized, and welcoming at all times
• Coordinate with housekeeping and maintenance departments to fulfill guest needs
• Follow hotel policies, procedures, and safety protocols

Qualifications

• High school diploma or equivalent; associate degree in hospitality or related field preferred
• Previous customer service or hotel front desk experience is a plus
• Proficiency in hotel management software (e.g., Opera, HotelKey, or similar) is an advantage
• Strong communication and interpersonal skills
• Ability to multitask and remain calm in high-pressure situations
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Professional appearance and demeanor

Working Conditions

• Standing for extended periods
• May be required to lift or carry light items (e.g., luggage, packages)
• Fast-paced, customer-facing environment

Hotel experience is required for this position. At this time, we are not considering any candidates who are not able to work on weekends or holidays.

Benefits

• Employee discounts
• Training & development
• Employee discount

Schedule

• 8 hour shift
• Part time position three to four shifts a week
• Evening Shifts (mandatory)
• Night Audit Shifts (as required)
• Holidays
• Weekends as needed

Ability to commute/relocate: Forest Hill, TX 76140: Reliably commute or planning to relocate before starting work (Preferred)

Experience

• Hotel experience: 1 year (Required)
• Customer service: 2 years (Required)

Work Location: In person

Job Type: Part-time & Full-Time

Pay: $13.00 - $14.00 per hour