Front Desk Agent - Part Time

Sunset Marquis Hotel; West Hollywood (CA); In loco; USD 38.000 - 54.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical

Dental

Vision

401(k)

Life Insurance

Staff Parking

Employee Meals

PTO

Training

Growth Opportunities

Staff Discounts on Rooms

Tuition Reimbursement

Wellness Program

Descrizione del lavoro

Sunset Marquis Hotel in West Hollywood is seeking a Front Desk Agent to greet guests, handle check-ins/outs, answer calls, and ensure a memorable stay. You will uphold service standards, manage guest inquiries, and coordinate with departments to resolve issues promptly.

Requirements include at least one year Concierge experience or an AA degree preferred, English proficiency, and familiarity with Opera Cloud PMS or Alice software is a plus.

Competenze

• Associate degree (AA) preferred or equivalent experience.
• Luxury hotel/front desk experience desired.
• Experience in high-volume environments preferred.
• Proficiency in English, written and spoken.

Mansioni

• Greet guests and check them in/out efficiently.
• Respond to guest inquiries and direct calls appropriately.
• Coordinate with hotel departments to resolve issues quickly.
• Maintain confidentiality of guest information and hotel operations.

Conoscenze

Customer service

Communication

Multitasking

Attention to detail

Professionalism

Formazione

AA degree preferred

Strumenti

Opera Cloud PMS

Alice software

Descrizione del lavoro

Description

The Sunset Marquis is a four-diamond hotel located in West Hollywood and includes Cavatina restaurant, Bar 1200, and SPA. We offer competitive benefits which include medical, dental, vision, 401(k), life insurance, complimentary onsite parking or monthly metro pass, employee meals, PTO (vacation, sick, holiday), on-the-job training, growth opportunities, discount room rates to staff, tuition reimbursement, wellness program, and more.

Job Summary

The Front Desk Agent is responsible for greeting guests, responding to inquiries, answering and re-directing phone calls, and checking hotel guests in and out of rooms. Responsible for providing friendly, courteous, efficient service, and creating a memorable experience.

Essential Duties and Responsibilities include:

• Daily house count and expected arrivals/departures.
• Maintain confidentiality of guest and hotel information.
• Perform all functions of the Front Desk including check-ins, check-outs, telephone procedures, wake-up calls, etc.
• Attend to and resolve guest concerns/issues quickly, efficiently, and courteously, while making guest satisfaction a priority.
• Receive information from the previous shift and passes on pertinent details to the oncoming shift.
• Immediately communicate to relevant departments regarding any changes to rooms- i.e. room move, cancellation, new arrival, etc.
• Ensure proper and thorough bucket checks to the in-house guest ledger report and report discrepancies to the Manager on Duty.

Competencies include:

• Displays high level of professional integrity and ethical conduct.
• Maintain calmness and composure under high levels of pressure.
• Adapt to frequent change, fast paced environment, delays, or unexpected events.
• Pays close attention to details.
• Ability to multitask and uses time efficiently and effectively.
• Demonstrates strong organizational and communication skills.

Requirements

Essential Skills, Experience, and Education include:

• Associate degree (AA) is a plus; and/or minimum of one year Concierge experience; and/or equivalent combination of education and experience.
• Luxury hotel and/or luxury residence experience preferred.
• High volume/fast-paced environment experience preferred.
• Proficient in English- verbal and written.
• Opera Cloud PMS experience is a plus.
• Alice software experience is a plus.

Certificates, Licenses, Registrations:

• Les Chefs or membership is a plus.
• LACA membership is a plus.

Physical Requirements include:

• Long periods of stationary standing.
• The employee will frequently lift and/or move up to 10 pounds and will occasionally lift and/or move up to 25 pounds.