Rooms Supervisor

Raleigh Enterprises; West Hollywood (CA); On-site; USD 33,062 - 35,817; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan

Employee meals

Tuition reimbursement

Wellness program

Job summary

A prestigious hotel management company located in West Hollywood is seeking a Room Supervisor to oversee housekeeping activities and maintain the quality of guest rooms. This role requires effective communication with staff and departments and ensures compliance with hotel standards. Candidates should have relevant experience in a luxury hotel environment and be proficient in both English and Spanish. The position offers a competitive hourly wage ranging from $24 to $26, along with comprehensive benefits.

Qualifications

• 1-2 years related experience or equivalent education.
• Luxury hotel and/or luxury residence experience preferred.
• Proficient in English and Spanish – verbal.

Responsibilities

• Supervise daily work activities of housekeeping personnel.
• Communicate efficiently with various departments.
• Utilize Opera system for room status management.

Skills

Dependability

Professional integrity

Organizational skills

Communication skills

Ability to multitask

Education

High school diploma or GED

Tools

Opera PMS

Microsoft Office

Job description

The Sunset Marquis is a four-diamond hotel located in West Hollywood and includes Cavatina restaurant, Bar 1200, and SPA. We offer competitive benefits which include medical, dental, vision, 401(k), life insurance, complimentary onsite parking or monthly metro pass, employee meals, PTO (vacation, sick, holiday), on-the-job training, growth opportunities, discount room rates to staff, tuition reimbursement, wellness program, and more.

Are you ready to join the Sunset Marquis family? Click below to apply!

Job Summary

The Room Supervisor is responsible for supervising the daily work activities of Housekeeping personnel to ensure clean, orderly, and attractive guest rooms and public spaces.

Essential Duties and Responsibilities

• Assign duties, supervise work activities, inspect work, investigate, and take corrective action to housekeeping related issues.
• Ensure clear, concise, efficient, and appropriate communication at all times with Housekeeping, Laundry, Front Desk, Engineering, and In Room Dining.
• Utilize Opera system to check and update room status – consistently obtain reports to ensure fluidity in daily operations. Communicate efficiently to staff about room check‑outs, stayovers, rush rooms, queue rooms, early arrivals, etc.
• Follow up and resolve outstanding Engineering or Housekeeping room issues from previous shift or reports (i.e., Out of Order, Dirty, Out of Service, Pickup).
• Responsible for checking, organizing, and communicating guest amenities, traces, and VIP rider lists placed by IRD. Communicate and resolve any discrepancies.
• Issue and receive supplies and equipment from Housekeeping staff daily. Ensure that the proper forms are accurate and complete.
• Ensure cleanliness, sanitation, and functionality of work areas. Report any malfunctions and/or damages to the Housekeeping Manager.
• Assist management with monthly pre‑inventory for linen and supplies, and the coordination and proper execution of special and seasonal projects as directed.

Supervisory Responsibilities

• Directly supervise up to 30 employees.
• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Responsibilities include training, assigning, and directing work; addressing complaints and resolving issues.

Competencies

• Dependable and demonstrates an outstanding attendance record and is punctual.
• Displays high level of professional integrity and ethical conduct.
• Maintains calmness and composure under high levels of pressure.
• Adapts to frequent change, fast‑paced environment, delays, or unexpected events.
• Pays close attention to details.
• Ability to multitask and use time efficiently and effectively.
• Demonstrates strong organizational and communication skills.

Requirements

• High school diploma or GED; or 1‑2 years related experience; or equivalent combination of education and experience.
• Luxury hotel and/or luxury residence experience preferred.
• High volume/fast‑paced environment experience preferred.
• Proficient English and Spanish – verbal.
• Must have flexible work availability – all shifts, weekdays, weekends, and holidays.

Computer Skills

• Opera PMS experience preferred.
• Microsoft Office – Word, Outlook experience preferred.

Physical Requirements

• The employee will frequently lift and/or move up to 50 pounds.

Compensation details

24‑26 Hourly Wage

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Management and Manufacturing