FRONT DESK AGENT- Part Time

Texas Western Management Partners; Tucson (AZ); Presencial; USD 19 000 - 25 000; Tempo integral

Resumo da oferta

Texas Western Management Partners is seeking a hotel front desk agent to warmly greet guests, register arrivals, and assist with check-ins and check-outs. You will use up-selling techniques to maximize room revenue and coordinate VIP and group arrivals.

Responsibilities include answering phones, handling guest requests, promoting hotel services, and ensuring accurate billing and cash handling. A professional image and knowledge of local attractions are essential.

Qualificações

• Greet and register guests; handle check-ins/outs and VIP arrivals.
• Answer phones promptly and route messages accurately.
• Promote hotel services and local attractions to guests.
• Handle cash, payments, and cashiering duties per policies.
• Maintain confidentiality of guest information and maintain professional image.

Responsabilidades

• Register guests and process reservations; upsell where appropriate.
• Assist with group check-ins/check-outs and VIP arrivals.
• Answer guest inquiries, provide information on hotel services and area attractions.
• Coordinate transportation for guests as needed; balance cash and complete daily cashier duties.
• Keep lobby, breakfast area, and back-office areas clean and organized.

Conhecimentos

Guest service

Cash handling

Phone etiquette

Upselling

Conflict resolution

Transportation arrangements

Ferramentas

POS system

Telephone switchboard

Descrição da oferta de emprego

Must be able to work weekends and weekdays 7am-3pm and 3pm-11pmBooks guest reservations and/or coordinates with reservation centerRegisters guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guestsHandles confidential information, including guest records, with a high degree of integrityAnswers and routes call as appropriate; takes guest messages with accuracyAssists with sales and marketing efforts as directed by the General ManagerOffers and properly handles requests for wake-up callsRecords pertinent guest information in the pass on logReplenishes continental breakfast as needed and keeps the area cleanEnsures common area/lobby is cleanPerforms laundry functions as directedChecks guests in and out of the hotel; processes customer payments according to established policies and procedures.Answers phone in a prompt, efficient, and friendly manner.Promotes hotel services, facilities, and outlets and becomes informed and knowledgeable of upcoming events/ functions in the hotel and in the surrounding area.Answers guests questions about the property and amenities and are able to refer and direct guests to area attractions and outlets. Arranges for the appropriate transportation of guests to and from the hotel when necessary.Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings paid-outs, charges and check-outs.Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashiers report, prepares deposit and counts cashier bank.Balances cash bag at open and closing of each shift.Transmits and receives messages using equipment such as a computer, telephone, email, fax, and switchboard.Provides a professional image at all times through appearance and dress.Follows company policies and procedures.Note: Other duties as assigned by supervisor or management