FRONT DESK AGENT

Paycom; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Paycom is seeking a guest services agent to warmly greet guests, check them in and out, and assist with reservations while using upselling techniques to maximize room rates.

You will handle confidential guest information, coordinate transportation and wake-up calls, answer questions about the property and local attractions, and maintain a spotless lobby and accurate cash handling. This role requires a friendly demeanor and professional image at all times.

Qualifications

• Experience in guest services/hospitality preferred.
• Strong communication and interpersonal skills.
• Ability to handle confidential information with integrity.
• Familiarity with guest services software or POS systems is a plus.

Responsibilities

• Check in and check out guests and process payments per policy.
• Greet, register, and assign rooms; handle wake-up calls and transportation arrangements.
• Answer guest questions about property and area attractions; resolve issues promptly.
• Maintain lobby cleanliness and restock breakfast area as needed.
• Assist with sales/marketing efforts as directed by management.

Job description

Books guest reservations and/or coordinates with reservation centerRegisters guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guestsHandles confidential information, including guest records, with a high degree of integrityAnswers and routes call as appropriate; takes guest messages with accuracyAssists with sales and marketing efforts as directed by the General ManagerOffers and properly handles requests for wake-up callsRecords pertinent guest information in the pass on logReplenishes continental breakfast as needed and keeps the area cleanEnsures common area/lobby is cleanPerforms laundry functions as directedChecks guests in and out of the hotel; processes customer payments according to established policies and procedures.Answers phone in a prompt, efficient, and friendly manner.Promotes hotel services, facilities, and outlets and becomes informed and knowledgeable of upcoming events/ functions in the hotel and in the surrounding area.Answers guests questions about the property and amenities and are able to refer and direct guests to area attractions and outlets. Arranges for the appropriate transportation of guests to and from the hotel when necessary.Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings paid-outs, charges and check-outs.Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashiers report, prepares deposit and counts cashier bank.Balances cash bag at open and closing of each shift.Transmits and receives messages using equipment such as a computer, telephone, email, fax, and switchboard.Provides a professional image at all times through appearance and dress.Follows company policies and procedures.Note: Other duties as assigned by supervisor or management