FRONT DESK AGENT

Texas Western International; Arlington (TX); Vor Ort; USD 17.000 - 22.000; Vollzeit

Zusammenfassung

Texas Western International in Arlington, TX is seeking a friendly and reliable hotel front desk agent to warmly greet guests, check them in/out, and handle payments with accuracy.

You will greet guests, answer calls, upsell room options, relay messages, coordinate transportation, and contribute to guest satisfaction by following procedures and maintaining a welcoming lobby environment.

Aufgaben

• Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates.
• Handles confidential information, including guest records, with a high degree of integrity.
• Answers and routes calls; takes guest messages with accuracy.
• Assists with sales and marketing efforts as directed by the General Manager.
• Offers and properly handles requests for wake-up calls.
• Records pertinent guest information in the pass on log.
• Replenishes continental breakfast and keeps the area clean.
• Ensures lobby and common areas are clean.
• Performs laundry functions as directed.
• Checks guests in and out; processes payments according to policies.
• Responds quickly to guest requests or complaints; follows up to ensure satisfaction.
• Completes daily paperwork including cashing out and cashier reports.
• Balances cash and posts charges; transmits messages via phone, computer, email, fax.
• Provides a professional image at all times and follows company policies.

Kenntnisse

Customer service

Cash handling

Telephone skills

Upselling

Jobbeschreibung

Books guest reservations and/or coordinates with reservation center

Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests

Handles confidential information, including guest records, with a high degree of integrity

Answers and routes call as appropriate; takes guest messages with accuracy

Assists with sales and marketing efforts as directed by the General Manager

Offers and properly handles requests for wake-up calls

Records pertinent guest information in the pass on log

Replenishes continental breakfast as needed and keeps the area clean

Ensures common area/lobby is clean

Performs laundry functions as directed

Checks guests in and out of the hotel; processes customer payments according to established policies and procedures.

Answers phone in a prompt, efficient, and friendly manner.

Promotes hotel services, facilities, and outlets and becomes informed and knowledgeable of upcoming events/ functions in the hotel and in the surrounding area.

Answers guests questions about the property and amenities and are able to refer and direct guests to area attractions and outlets. Arranges for the appropriate transportation of guests to and from the hotel when necessary.

Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.

Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.

Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.

Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings paid-outs, charges and check-outs.

Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashiers report, prepares deposit and counts cashier bank.

Balances cash bag at open and closing of each shift.

Transmits and receives messages using equipment such as a computer, telephone, email, fax, and switchboard.

Provides a professional image at all times through appearance and dress.

Follows company policies and procedures.

Note: Other duties as assigned by supervisor or management