Front Desk Agent

TPG Hotels and Resorts

Savannah (GA)

On-site

USD 32,000 - 42,000

Full time

17 hours ago

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Benefits offered by this job

Health, Dental and Vision Insurances

Disability Insurances

Supplemental Life Insurances

Flexible Spending Accounts

401(k) Retirement Plan with company |?

Paid Time Off, Vacation and Holidays

Employee Assistance Program

Amazing hotel discounts across TPG

Job summary

TPG Hotels and Resorts in Savannah, GA seeks a Front Desk Agent to greet guests, manage check-ins/outs, and coordinate with multiple departments to ensure a seamless stay.

You will handle phone and email inquiries, process payments, assist with reservations, and deliver outstanding service while maintaining security, accuracy, and a welcoming atmosphere across shifts.

Qualifications

High school education or equivalent experience.
Strong guest service orientation and communication skills.
Ability to remain calm and professional under pressure.
Proficiency in operating a computer, calculator, phone and other office equipment.
Excellent written and verbal communication with good organizational and time management skills.

Responsibilities

Greet guests and assist with check-in/check-out, verify reservations, and provide facility information.
Handle check-out procedures, process payments, and issue receipts.
Answer calls, direct inquiries, and respond to emails promptly.
Manage room/service reservations, cancellations, and adjustments.
Assist guests with requests and local recommendations; resolve issues courteously.
Perform administrative duties and maintain organized front desk area.
Monitor access and issue visitor badges; collaborate with security when needed.
Manage cash transactions and reconcile at shift end.
Multitask across tasks and departments to support smooth operations.
Collaborate with housekeeping, maintenance, and management to ensure guest satisfaction.
Follow emergency procedures and provide assistance as needed.

Skills

Guest service orientation

Customer service

Communication skills

Time management

Attention to detail

Education

High school diploma or equivalent

Tools

Computer proficiency

Phone system & office equipment

Job description

Job Overview

The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors.

Job Overview

What You'll Be Doing

Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies.
Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries.
Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally.
Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system.
Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner.
Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable.
Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary.
Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift.
Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks.
Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction.
Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed.

Skills And Abilities

High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills.

Working Conditions & Physical Effort

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.

Benefits

Benefits for Full Time employees may include: