Front Desk Agent

CSM Corporation; Minneapolis (MN); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated guest service representative to join their team. This role is crucial in ensuring guest satisfaction by anticipating needs and providing exceptional service. You will be responsible for managing check-ins and check-outs, assisting guests with inquiries, and maximizing revenue through effective sales techniques. The ideal candidate will thrive in a fast-paced environment, demonstrating excellent communication skills and a strong attention to detail. Join this dynamic team and contribute to creating memorable experiences for guests while enjoying a comprehensive benefits package that supports your well-being and financial security.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k) plan with company match

Tuition reimbursement

Generous hotel discounts

Qualifications

• 1+ years of guest service experience in hospitality is required.
• Excellent verbal communication and attention to detail are essential.

Responsibilities

• Anticipate guest needs and provide solutions for satisfaction.
• Process check-ins, check-outs, and manage reservations effectively.
• Drive sales through up-selling rooms and amenities.

Skills

Guest service experience

Verbal communication skills

Attention to detail

Customer focused

Ability to lift up to 25 pounds

Education

High school diploma or GED

Job description

Renaissance Minneapolis Hotel, The Depot | CSM Lodging Services
Minneapolis, MN 55401, USA

Description

This position is responsible for anticipating guest needs, providing solutions to ensure guest satisfaction and exceed their expectations. Adheres to the company’s standards of quality and professionalism.

1. Anticipates and responds to guests in a friendly and positive manner
2. Responsible for providing the highest level of service
3. Process check-ins and check-outs, verify billing, create reservations, and process special requests
4. Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services
5. Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary
6. Understands and follows the company guest service recovery program
7. Follows proper selling techniques and ensures strategies are utilized to maximize room revenues
8. Monitors room availability, follows restrictions, and all booking policies and procedures
9. Drives sales and maximizes revenue by up-selling rooms and amenities
10. Follows company procedures when handling cash and processing financial transactions
11. Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste
12. Produces required volume of work by planning, organizing and prioritizing work duties
13. Adheres to company general work rules, department procedures and company policies
14. Attends all required department and hotel meetings
15. Maintains a clean and safe work area in compliance with company, brand, local, state and federal regulations
16. Follows all company procedures for guest/associate incidents
17. Knowledgeable of hotel emergency procedures

Education: High school diploma or GED required

Experience/Knowledge/Skills/Abilities:

• 1+ years prior guest service experience required preferably in a hospitality setting
• Excellent verbal communication skills needed
• Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment
• Maintains predictable and reliable attendance
• Ability to lift, push and pull up to 25 pounds on an occasional basis
• Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods

This document describes the general nature and level of work required of those assigned to this role. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. Responsibilities may vary depending on brand/location. All associates are expected to deal with customers and co-workers positively and respectfully and perform duties safely and effectively.

To perform this job successfully, the individual must be able to satisfactorily perform each essential duty/responsibility and meet all criteria under physical demands, with or without accommodation.

This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship. Management retains the discretion to add duties or change the duties of this position at any time.

CSM Corporation is an equal opportunity employer who provides employment opportunities to qualified persons without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status or any other area prohibited by applicable laws and regulations.

CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees. Our benefits include medical, dental and vision insurance plans, company-paid life insurance and short term disability coverage, company-paid long term disability coverage for eligible employees, 401(k) plan with company match, tuition reimbursement, voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft), time-off, scholarship program, generous hotel discounts and more! For benefits offered to regular part-time or on-call employees, please email [e-mail].