Guest Services - Front Desk Agent - Hampton by Hilton, Plymouth, MA

Lafrance Hospitality; Minnesota; On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player in hospitality is seeking a dedicated Front Desk Agent to join their vibrant team. This part-time position offers a warm and inviting work environment, where you can enhance your professional skills while providing exceptional customer service. Enjoy benefits like room discounts, a referral bonus, and opportunities for career growth. If you have a welcoming personality and weekend availability, this is the perfect chance to be a valuable member of a thriving team. Join us in creating memorable experiences for every guest!

Benefits

Brand Wide Room Discounts

Company Wide Room Discount Program

Referral Bonus Incentive

Retention Bonus Incentive

Annual Review Program

Extensive Room for Growth

Paid Training

Qualifications

• Prior customer service experience is essential.
• Excellent communication and interpersonal skills are required.

Responsibilities

• Maintain a warm and welcoming demeanor while interacting with guests.
• Check guests in and out, ensuring proper payment and special requests are fulfilled.
• Effectively address and resolve guest problems to increase satisfaction.

Skills

Customer Service

Communication Skills

Multitasking

Attention to Detail

Job description

Hampton by Hilton, Plymouth,MA is looking for a new Team Member to help bring a friendly smile to every guest, every time!

We are currently looking for a outgoing and self-motivated individual to join us as a Part-Time Front Desk Agent.

We offer a warm and inviting work environment, where friendly and supportive co workers come together. You will also have the chance to receive cross training, as well as opportunities for career growth and mentorship. As a Hilton Team member, you will also enjoy amazing discounts on hotel rooms for both you and your family to enjoy. Additionally, we have Company-wide incentives throughout the year that reward our hardworking staff.

Take advantage of our remarkable DailyPay feature, which allows you to receive your earnings on any day that you prefer. Furthermore, if you successfully refer someone to join our remarkable team, you have the opportunity to earn up to an astounding $500.

If you possess a welcoming personality and have some availability on weekends, we strongly encourage you to apply for the Front Desk Agent position. This is an excellent chance to enhance your professional skills and become a valuable member of our thriving team at the Hampton Inn.

Pay: $17 - $18 Per Hour

Schedule: Must have weekend availability

Job Types: Part-Time

Shift: 7-3PM & 3-11PM

Responsibilities:

• Maintain a warm, welcoming and professional demeanor while interacting with all guests
• Check guests in and out of the hotel, ensure proper payment is received, special requests are noted & fulfilled, and accurate information is recorded
• Answer the phone in a professional & helpful manner
• Follow procedures on posting charges and settling guest accounts
• Effectively address and resolve guest problems to increase guest satisfaction
• Be knowledgeable of emergency procedures and Hotel policies
• Practice punctuality for scheduled shifts
  
  

Keywords: Hotel, Hospitality, customer service, front desk agent, front desk attendant

Requirements

• Prior customer service experience
• Excellent communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Attention to detail and accuracy
• Flexibility to work shifts including evenings, weekends, and holidays
• Previous hotel experience is a plus
  
  
  

Benefits

• Brand Wide Room Discounts
• Company Wide Room Discount Program
• Referral Bonus Incentive
• Retention Bonus Incentive
• Annual Review Program
• Extensive Room for Growth
• Paid Training