Front Desk Agent (Part-time)

General Hotels Corporation; Lawrence (IN); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading hospitality company seeks a part-time Front Desk Agent to maintain high standards of hospitality. Responsibilities include guest registration, check-ins, and resolving complaints, requiring excellent customer service and communication skills. Ideal candidates will have prior experience in customer service, with hotel experience preferred.

Qualifications

• Previous customer service experience required; hotel experience preferred.
• Excellent verbal and non-verbal communication skills.
• Proficiency in phone and computer use.

Responsibilities

• Handling guest registration and room assignments.
• Managing guest check-ins/check-outs per hotel policies.
• Resolving customer complaints.

Skills

Customer Service

Communication

Guest Service Orientation

Computer Proficiency

Cash Handling

Flexibility

Job description

Join to apply for the Front Desk Agent (Part-time) role at General Hotels Corporation.

5 days ago Be among the first 25 applicants.

The Front Desk Agent is a member of the Front Office team. Responsibilities include:

• Maintaining and promoting hospitality at all times.
• Welcoming and serving guests courteously, efficiently, and friendly, both face-to-face and on the phone.
• Demonstrating good computer skills.
• Accurately handling cash and charges.
• Standing for long periods.
• Presenting a friendly, outgoing, energetic, and guest service-oriented demeanor.
• Flexibility to work days, nights, weekends, and holidays as needed.

Duties and Responsibilities

This position involves:

• Handling guest registration and room assignments, accommodating special requests.
• Managing guest check-ins/check-outs per hotel policies.
• Resolving customer complaints.
• Assisting with inquiries about hotel services, events, directions, attractions, check cashing, safety boxes, etc.
• Cancelling reservations as per procedures.
• Performing any other duties as assigned.

Qualifications Include (not limited to)

• Previous customer service experience required; hotel experience preferred.
• Excellent verbal and non-verbal communication skills.
• Guest service-oriented attitude, willing to go above and beyond.
• Proficiency in phone and computer use.
• Ability to read and speak English.
• Previous cash handling experience preferred.
• Bar duties experience is a plus.

Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Management and Manufacturing
• Industries: Hospitals and Health Care, Non-profit Organizations, Government Administration

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