Front Desk Agent

General Hotels Corporation; Lawrence (IN); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading hotel management company is seeking a Front Desk Agent to enhance guest experiences at the TRU by Hilton Lawrence. The role involves welcoming guests, managing check-ins/outs, and providing outstanding service. Ideal candidates will exhibit strong communication abilities and multitasking skills, ensuring a smooth and enjoyable stay for all visitors.

Benefits

Medical, Dental, and Vision Insurance Options

Company Paid Life Insurance

401(k) with company match

Hotel Room Discounts

Generous Time Off Package

Qualifications

• Excellent customer service skills required.
• Strong verbal and written communication skills.
• Ability to multitask and prioritize effectively.
• Basic math skills are required.

Responsibilities

• Greet guests and check them in and out of the hotel.
• Answer phone calls and respond to emails.
• Handle cash and credit card transactions.
• Maintain accurate records of guest information.

Skills

Customer service

Communication

Multitasking

Attention to detail

Tools

Front desk software

Job description

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Join to apply for the Front Desk Agent role at General Hotels Corporation

General Hotels Corporation has an immediate opening for a Front Desk Agent to join our hotel team at the TRU by Hilton Lawrence! The Front Desk Agent is responsible for providing excellent customer service to guests at our hotel. As a Front Desk Agent, you are the first point of contact for guests and are responsible for ensuring that their stay is comfortable and enjoyable.

The Front Desk Agent is responsible for a variety of tasks, including:

• Greeting guests as they arrive at the hotel
• Checking guests in and out of the hotel
• Answering phone calls and responding to emails
• Assisting guests with any questions or concerns they may have
• Maintaining accurate records of guest information and room assignments
• Handling cash and credit card transactions
• Providing information about hotel amenities and local attractions
• Ensuring that the front desk area is clean and organized
  
  

The ideal candidate for this position will possess the following skills:

• Excellent customer service skills
• Strong communication skills, both verbal and written
• Ability to multitask and prioritize tasks effectively
• Attention to detail and accuracy
• Ability to work well under pressure
• Proficiency in using hotel front desk software and equipment
• Basic math skills
• Flexibility to work different shifts, including weekends and holidays
  
  

Benefits Include

• Medical, Dental, and Vision Insurance Options
• Company Paid Life Insurance
• Company Paid Telemedicine
• Supplemental Life Insurance
• 401(k) with company match
• Hotel Room Discounts
• Company Paid Employee Assistance Program
• Perks through Benefit Hub
• Generous Time Off Package
  
  

General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitals and Health Care, Non-profit Organizations, and Government Administration

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