Holiday Inn Express & Suites Pittsburgh West - Green Tree - Front Desk Agent

Aimbridge Hospitality; Pittsburgh (Allegheny County); On-site; USD 28,000 - 36,000; Full time

Job summary

Join a leading hospitality company as a Front Desk Agent at the Holiday Inn Express & Suites Pittsburgh West - Green Tree. This dynamic role involves managing guest interactions, ensuring exceptional customer service, and maintaining the smooth operation of the front desk while delivering a memorable guest experience.

Benefits

Daily Pay option

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Paid Time Off

401k Retirement Plan

Qualifications

• High school diploma or equivalent preferred.
• Experience in a hotel or related field preferred.
• Strong verbal and written communication skills.

Responsibilities

• Provide outstanding service to guests and maintain a friendly demeanor.
• Effectively convey information and address guest inquiries.
• Manage multiple tasks like reservations, check-ins, and check-outs.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking Ability

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office suite

Job description

Holiday Inn Express & Suites Pittsburgh West - Green Tree - Front Desk Agent

Join to apply for the Holiday Inn Express & Suites Pittsburgh West - Green Tree - Front Desk Agent role at Aimbridge Hospitality

Holiday Inn Express & Suites Pittsburgh West - Green Tree - Front Desk Agent

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About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

Key Skills/Responsibilities

• Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed.
  
  

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.
  
  

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan
  
  

Property Information

Modern Hotel in Pittsburgh, PA The Holiday Inn Express & Suites Pittsburgh West-Green offers accommodations and on-site amenities made with the needs of the modern traveler in mind with a location just off Interstate 376. Our hotel provides easy access to the David Lawrence Convention Center, Pittsburgh's Cultural District, Acrisure Stadium (Previously known as Heinz Field), PNC Park and PPG Paints Arena. Nearby attractions include Station Square, Gateway Clipper Fleet, Rivers Casino, Andy Warhol Museum, and Carnegie Science Center & Sports Works. We are close to area universities including Robert Morris University, Duquesne University, Point Park University, as well as the Oakland Universities of Pitt and Carnegie Mellon. Expect comfortable, contemporary accommodations and convenient on-site amenities including a heated indoor pool, a modern 24-hour Fitness Center, and a complimentary Express START breakfast during your stay. Stay on top of your fitness regimen in our 24-hour fitness center and make a splash in our indoor pool. A business center and meeting room are also available to meet your business needs. Those in on business will enjoy our proximity to offices for Foster Plaza and Golden Triangle corporations like Heinz, Alcoa, PPG and US Steel. At our hotel, we're committed to providing the best guest service in the area. But what really sets us apart is our team. When you join us, you'll find a supportive and collaborative work environment where you'll feel like part of a family. We celebrate our successes every month with team-building activities and events that bring us closer together. So, if you're looking for a place where you can grow, succeed, and belong, come join us!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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