Overnight Front Desk Agent / Night Audit

KMG Hotels; Kansas City (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a front desk team member at a vibrant hotel. This full-time position requires a commitment to exceptional customer service and a positive attitude. You will be the first point of contact for guests, ensuring their stay is enjoyable and memorable. Responsibilities include greeting guests, managing reservations, and addressing inquiries. The role offers a chance to be part of a dedicated team in a dynamic environment, where your contributions will make a real difference in guest satisfaction. If you're ready to embrace the hospitality industry and grow with us, this opportunity is for you!

Qualifications

• Positive attitude and demeanor are essential for this role.
• Hotel experience is beneficial but not required.

Responsibilities

• Greet, register, and assign rooms to guests.
• Handle telephone inquiries regarding reservations and hotel information.
• Maintain records of room availability and guests' accounts.

Skills

Customer Service

Communication Skills

Problem-Solving

Education

High School Diploma

Job description

About the Job:

The Sonesta Select Kansas City Airport is looking for new team members to join our star team at the overnight front desk team!

The people we want are people who want to ensure that our guests have the best stay and are willing to do what it takes to ensure customer satisfaction.

Position Overview:

1. While a hotel experience would be beneficial, it isn't necessary but the right attitude and demeanor are.
2. This position is full-time (40 hours a week), or part-time and would have 8-hour shifts.
3. Hotels are a true 24-hour-a-day, 365 days a year; weekends and holidays are mandatory.
4. This position will be responsible for arriving, departing, and in-house guests as well as telephone inquiries regarding reservations, hotel information, and guest concerns.
5. Greets, registers, and assigns rooms to guests.
6. Issues room key and gives directions.
7. Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment, and travel directions.
8. Keeps records of room availability and guests' accounts.

About KMG Hotels:

KMG HOTELS was founded in 2000 and owned by Jay Koshiya and Sanjay Koshiya. Jay Koshiya is the current Chief Executive Officer and President. Mr. Sanjay Koshiya is the current Vice President and Chief Operating Officer of the company. Today, KMG owns and operates twenty-one hotels, representing various franchises like Marriott, Hilton, InterContinental Hotels Group, and Choice Hotels International. KMG has opened six Marriott Premium select service hotels in the last eighteen months and has a number of exciting development projects in the pipeline. KMG Hotels is a company committed to growth by exceeding the expectations of our associates, guests, and partners. We strive to create an environment where all associates are valued and respected, and where doing it the “right way” takes precedence over doing it the “easy way.” We aspire to be the industry leader in proactively setting standards of excellence in acquisitions, development, ownership, and management. Our growth is built on honest business practices, a strong commitment to our associates, progressive sales practices, and a dedication to providing well-maintained hotels. Hard work, commitment, and the spiritual strength of the KMG family have been the building blocks of the KMG Hotels brand. As a premier lodging company that now employs over 800 associates, KMG Hotels provides increasing financial strength and stability to our stakeholders—namely our guests, associates, and owners.