Front Desk Agent - Part Time

Arbor Lodging; Kansas City (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hotel investment and management is seeking a Hotel Front Desk Agent to be the welcoming face for guests. This role involves greeting guests, managing check-in and check-out processes, and resolving inquiries to ensure a seamless experience. As a vital part of the team, you will collaborate with other hotel staff to maintain high service standards. If you thrive in a fast-paced environment and are passionate about customer service, this opportunity is perfect for you to make a significant impact in the hospitality sector.

Qualifications

• Previous experience in a hotel front desk position is preferred.
• Excellent communication and interpersonal skills are essential.

Responsibilities

• Greet guests and provide exceptional customer service.
• Manage check-in and check-out processes efficiently.

Skills

Customer Service

Communication Skills

Multitasking

Interpersonal Skills

Job description

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel welcomed and valued.

Job Description

We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Responsibilities include:

1. Greeting guests and providing exceptional customer service.
2. Managing check-in and check-out processes.
3. Handling guest inquiries and resolving issues promptly.
4. Maintaining accurate records of bookings and transactions.
5. Collaborating with other hotel staff to ensure a seamless guest experience.

Qualifications:

1. Previous experience in a hotel front desk position is preferred.
2. Excellent communication and interpersonal skills.
3. Ability to multitask and work in a fast-paced environment.
4. Flexibility to work various shifts, including weekends and holidays.