Front Desk Agent (Part-Time)

Buffalo Lodging Associates, LLC; Holyoke (MA); On-site; USD 30,000 - 40,000; Part time

Job summary

Join a forward-thinking hotel management company as a Part-Time Front Desk Agent at a sought-after location. This role is perfect for those who thrive in a dynamic environment, delivering exceptional guest service and managing check-in/check-out processes. With a commitment to excellence and a supportive team, you'll play a vital role in creating memorable experiences for guests. Enjoy a range of benefits, including weekly pay, a 401(k) plan, and opportunities for growth within the hospitality industry. If you're passionate about service and eager to make a difference, this is the opportunity for you!

Benefits

401(k) retirement plan with employer match

Paid vacation

Sick leave

Holidays

Tuition reimbursement

Flexible Spending Account

Company-paid life insurance

Company-paid disability insurance

Employee assistance programs

Hotel discounts

Qualifications

• Customer service experience, preferably in a hotel setting.
• Proficiency in computer systems, including Word and Excel.

Responsibilities

• Greeting guests and managing check-in/check-out procedures.
• Handling cash and credit card transactions efficiently.

Skills

Customer service experience

Proficiency in computer systems

Hilton experience

Education

High school diploma or equivalent

Tools

Property management software

Microsoft Word

Microsoft Excel

Job description

We are currently looking for a Part-Time Front Desk Agent to join our team at the Homewood Suites by Hilton in Holyoke, located at 375 Whitney Avenue, Holyoke, MA 01040.

Our hotel features 114 suites with full kitchens, ideal for extended stays. Conveniently situated near I-90, Holyoke Mall, The Big E, Six Flags New England, and several colleges, it offers a great place for guests to stay and for staff to work. Buffalo Lodging Associates, an award-winning hotel management company, owns and manages this property.

The Front Desk Agent is the face of the hotel, delivering superior guest service. Responsibilities include:

• Greeting guests and managing check-in/check-out procedures using the property management system, while securing pertinent information.
• Handling cash, credit card transactions, and property goods.
• Assessing guest needs and providing information about hotel services and amenities, responding promptly to requests.
• Taking reservations via phone, entering data into the system, and updating or canceling reservations as needed.

Typical Schedule: Morning shifts from 7 AM to 3 PM, evening shifts from 3 PM to 11 PM, with weekend availability required.

About Buffalo Lodging Associates: Since 1996, Buffalo Lodging Associates has emphasized true hospitality, managing a portfolio of 50 hotels in partnership with top brands like Marriott, Hilton, InterContinental, and Choice Hotels. We are a community of passionate professionals committed to operational excellence and exceptional guest experiences.

Candidate Requirements: The ideal candidate embodies our core values: Excellence, Passion, Integrity, and Inclusiveness. Requirements include:

• Customer service experience, preferably in a hotel setting.
• Hilton experience is a plus.
• High school diploma or equivalent preferred.
• Proficiency in computer systems, including intranet, property management software, Word, and Excel.
• Valid driver’s license with an acceptable driving record, subject to approval.

What We Offer: We provide comprehensive benefits to support our employees’ health, happiness, and productivity, including:

• Weekly pay every Friday
• 401(k) retirement plan with employer match
• Paid vacation, sick leave, and holidays
• Tuition reimbursement
• Flexible Spending Account
• Company-paid life and disability insurance
• Employee assistance programs, hotel discounts, wellness initiatives, and more

Qualifications, Skills, Behaviors, Motivations, Education, Experience, Licenses & Certifications

Equal Opportunity Employer. We are committed to complying with all federal employment laws and informing applicants of their rights, as detailed in the Department of Labor's "Know Your Rights" notice.