Night Auditor/Front Desk Agent

Oliver Companies; Superior (WI); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a dedicated Night Auditor to join their team. This part-time role involves providing exceptional guest service, managing guest registrations, and ensuring a smooth operational flow during overnight shifts. With opportunities for additional shifts, this position is perfect for those looking to grow within the hospitality sector. The ideal candidate will possess strong interpersonal and organizational skills, ensuring that guests feel welcomed and valued. Join a team that values professionalism and guest satisfaction in a vibrant hotel environment.

Qualifications

• Strong interpersonal and communication skills are essential.
• Ability to handle stressful situations with poise and professionalism.

Responsibilities

• Provides exceptional guest service and addresses all inquiries promptly.
• Registers guests and ensures accuracy in guest accounts.
• Maintains cleanliness and professionalism in public areas.

Skills

Interpersonal Skills

Communication Skills

Organizational Skills

Attention to Detail

Professionalism

Job description

Property Location: Barkers Island Inn Resort & Conference Superior Wisconsin

Join our growing team! Oliver Companies, headquartered in Duluth, MN, is a leading property management company that has been operating since 1978. Through our history and strong values, we have become accomplished in hotel development and management. Our properties are located across the country and fly flags from Hilton, IHG, Choice, and Marriott.

Essential Duties and Responsibilities

• Provides exceptional guest service and ensures all guest inquiries and concerns are addressed promptly.
• Registers and processes guests upon arrival and departure.
• Demonstrates telephone courtesy and professionalism.
• Attentively listens to guests and anticipates any additional needs or concerns.
• Maintains clean and professional appearance of public areas and hotel office.
• Uses appropriate selling techniques to maximize revenue and occupancy.
• Completes daily management operations reports.
• Ensures all guest accounts are complete and accurate.
• Demonstrates a working knowledge of all services and facilities of the hotel and local area.
• Complies with the hotel's standard operating procedures and policies.
• Assists in monitoring and upholding procedures for the safety of guests and hotel team members.
• Assists team members and other departments as needed to contribute to operational efficiency.
• Delivers amenities and general assistance to guests as requested.
• Performs additional responsibilities as assigned by leadership.

Qualifications

• Strong interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Ability to handle stressful situations with poise and professionalism.
• Conduct work-related functions in a professional manner.

Preferred Qualifications

• Prior hotel Front Desk or Night Auditor experience.

Schedule

• REQUIRED: The Night Auditor role is a part-time position (16-30 hours) that will require two overnight (11pm-7am) shifts per week, with the possibility of limited/occasional shifts when our full-time Night Auditor has requested days off.
• There is a potential for additional Front Desk shifts of 7am-3pm or 3pm-11pm in order to reach full-time hours, if desired. This will be discussed during the interview process.