Guest Services - Front Desk Agent - Holiday Inn Express, MIddletown, RI

Lafrance Hospitality; Middletown (CT); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a Front Desk Agent to join their team at a renowned hotel. This role is crucial for creating a welcoming atmosphere for guests as you manage check-ins and reservations while providing exceptional customer service. You will have the opportunity to work flexible shifts and enjoy benefits such as a referral bonus and room discounts. If you are enthusiastic, detail-oriented, and ready to contribute to a positive guest experience, this position could be the perfect fit for you. Join a supportive team that values growth and teamwork!

Benefits

401K Matching

Brand Hotel Room Discounts

Company Wide Hotel Room Discount Program

Referral Bonus Incentive

Retention Bonus Incentive

Annual Review Program

Extensive Room for Growth

Paid Training

Qualifications

• Customer service experience is essential for this role.
• Strong communication skills and attention to detail are required.

Responsibilities

• Welcome guests and assist with check-in and check-out processes.
• Handle guest complaints professionally and efficiently.
• Collaborate with other departments to meet guest needs.

Skills

Customer service experience

Strong communication skills

Attention to detail

Job description

Join our fantastic team at the Holiday Inn Express, Middletown, RI as a Front Desk Agent!

We are looking for an enthusiastic and customer-oriented individual to provide outstanding service to our guests. This position is essential in ensuring a positive first impression for our guests. You will be responsible for checking guests in and out, managing reservations, and addressing any guest inquiries or concerns with a warm and professional demeanor.

We need a team member with the flexibility to work 7-3 PM and 3 PM - 11 PM shifts.

Take advantage of our remarkable DailyPay feature, which allows you to receive your earnings on any day that you prefer. Furthermore, if you successfully refer someone to join our remarkable team, you have the opportunity to earn up to an astounding $500.

Pay: $17 - $18 Per Hour

Shift: Part-Time

Schedule: 3-4 days a week mix shifts

Responsibilities:

• Welcome guests and assist with check-in and check-out processes.
• Ensure all guest information is accurately recorded in the system.
• Answer phone calls and respond to inquiries in a courteous manner.
• Handle guest complaints professionally and efficiently.
• Maintain knowledge of hotel amenities, services, and local attractions.
• Assist with the management of reservations and room assignments.
• Collaborate with other departments to meet guest needs.

Minimum Requirements:

• Customer service experience
• Ability to work flexible hours, including nights and weekends
• Strong communication skills
• Attention to detail

Benefits:

• 401K Matching
• Brand Hotel Room Discounts
• Company Wide Hotel Room Discount Program
• Referral Bonus Incentive
• Retention Bonus Incentive
• Annual Review Program
• Extensive Room for Growth
• Paid Training

Join the Holiday Inn Express team and enjoy a rewarding work environment that values teamwork and dedication!