Front Desk Agent

Crestline Hotels & Resorts; Massachusetts; On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player in hospitality is seeking a friendly and outgoing individual to join their team as a Front Desk Agent. This part-time role offers the chance to engage with guests and ensure their stay is enjoyable. Responsibilities include managing check-ins and check-outs, addressing guest inquiries, and maintaining a welcoming atmosphere. If you have a passion for customer service and thrive in a dynamic environment, this position is perfect for you. Join a team that values guest satisfaction and offers opportunities for career growth within the hospitality industry.

Qualifications

• Must have one year of experience in a similar hotel position.
• Basic computer skills required for handling reservations and guest information.

Responsibilities

• Assist guests with check-in and check-out processes.
• Resolve guest complaints to ensure satisfaction.
• Maintain complete knowledge of hotel features and services.

Skills

Customer Service

Problem Solving

Communication

Basic Computer Skills

Education

High School Graduate or GED

Job description

Join to apply for the Front Desk Agent role at Crestline Hotels & Resorts

Are you outgoing with a constant smile on your face? If so, the Residence Inn Fort Wayne has an opportunity for you! We are currently looking for individuals to help delight our guests as our Part-Time Front Desk Agent. The hours for this role are 3pm-11pm on weekends.

Overview

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answering and processing all phone calls received, and handling all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths

Front Desk Supervisor – Front Desk Manager – Front Office Manager - Operations Manager - Assistant General Manager – General Manager – Area Vice President of Operations

Key Duties & Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests' needs, respond promptly, and acknowledge all guests, regardless of how busy it is or the time of day.
• Maintain positive guest relations at all times.
• Maintain complete knowledge of hotel features/services, hours of operation, room rates, special packages, promotions, daily house count, expected arrivals/departures, and scheduled daily group activities.
• Obtain assigned bank and ensure accuracy of contracted monies; keep bank secure at all times.
• Answer department telephone within 3 rings, using correct greeting and etiquette.
• Process all guest check-ins, verify registration information, obtain backup payment details, and input into system; collect cash when required.
• Escort guests and transport luggage to rooms, handle overbooked or walk-in guests, and record wake-up call requests.
• Monitor, send, and distribute guest faxes.
• Communicate guest information to relevant departments (e.g., special requests, amenities).
• Resolve discrepancies on room status reports with Housekeeping, match bucket check to in-house guest ledger, and report discrepancies.
• Process check-outs, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.

Education and Experience

• High School Graduate or GED.
• One year of experience in a similar hotel position.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability.