Front Desk Agent Part-time

StepStone Hospitality; Town of Florida (NY); On-site; USD 32,000 - 40,000; Full time

Job summary

StepStone Hospitality is seeking a Front Desk Agent to warmly welcome guests and manage check-in/check-out using our hotel management system.

You will handle inquiries, reservations, and payments, while maintaining front desk organization and collaborating with housekeeping and maintenance to ensure guest satisfaction.

Qualifications

• High school diploma or equivalent; hospitality training is a plus.
• Previous customer service or front desk experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency with computer systems and reservation software.
• Ability to remain calm and professional under pressure.
• Flexibility to work various shifts, including evenings, weekends, holidays, and night audits(if needed)
• A friendly, approachable attitude with a focus on guest satisfaction.
• Must have open availability.

Responsibilities

• Greet and welcome guests upon arrival, ensuring a positive first impression.
• Check guests in and out efficiently using the hotel management system.
• Handle guest inquiries, requests, and complaints with professionalism and courtesy.
• Manage reservations, cancellations, and modifications accurately.
• Provide information about hotel amenities, local attractions, and services.
• Maintain the cleanliness and organization of the front desk area.
• Collaborate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
• Process payments and handle cash, credit, or debit transactions securely.
• Follow all safety and security procedures to protect guests and staff.

Skills

Customer service

Front desk operations

Communication

Multitasking

Reservation software

Cash handling

Problem solving

Evening/weekend shifts

Guest satisfaction

Education

High school diploma

Hospitality training

Tools

Hotel PMS

Job description

Description

Join our dynamic hospitality team as a Front Desk Agent, where your friendly demeanor and organizational skills will create a welcoming experience for our guests. This role offers an excellent opportunity to develop your customer service expertise in a fast-paced, professional environment.

Key Responsibilities

• Greet and welcome guests upon arrival, ensuring a positive first impression
• Check guests in and out efficiently using the hotel management system
• Handle guest inquiries, requests, and complaints with professionalism and courtesy
• Manage reservations, cancellations, and modifications accurately
• Provide information about hotel amenities, local attractions, and services
• Maintain the cleanliness and organization of the front desk area
• Collaborate with housekeeping, maintenance, and other departments to ensure guest satisfaction
• Process payments and handle cash, credit, or debit transactions securely
• Follow all safety and security procedures to protect guests and staff

Requirements

Skills and Qualifications

• High school diploma or equivalent; additional hospitality training is a plus
• Previous experience in customer service or front desk operations preferred
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency with computer systems and reservation software
• Ability to remain calm and professional under pressure
• Flexibility to work various shifts, including evenings, weekends, holidays, and night audits(if needed)
• A friendly, approachable attitude with a focus on guest satisfaction
• Must have open availability

We are an Equal Opportunity Employer.