Front Desk Agent | Palihotel Seattle

Palisociety; Seattle (WA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive benefits: medical, dental,

Job summary

Palisociety’s Palihotel Seattle seeks a Front Desk Agent to warmly welcome guests and set the tone for memorable stays. You’ll guide guests, handle check-in/out, and coordinate with teams to deliver trusted service in a boutique setting.

The role requires 1 year in guest reception in luxury hotels, strong English communication, and a service‑minded, calm demeanor. Join a team that values growth and guest satisfaction across our growing portfolio.

Qualifications

• 1-year of guest reception experience in luxury hotel settings.
• Positive, energetic, service-oriented with strong interpersonal skills.
• Strong verbal and written English communication.
• Good judgment, calm under pressure, and ability to work with minimal supervision.
• Ability to maintain guest/privacy confidentiality.

Responsibilities

• Lead check-in/check-out, confirm guest information and settle folios.
• Explain hotel amenities and local attractions to guests.
• Build genuine guest relationships adhering to service standards.
• Answer phones, emails, and guest inquiries promptly and warmly.
• Input guest data and payments into Opera accurately.
• Anticipate guest needs, resolve issues, and delight guests.
• Coordinate with Front Desk Manager, Housekeeping, and Engineering as needed.
• Follow safety protocols and support other departments to ensure smooth operations.

Skills

Guest service

Interpersonal skills

Organizational skills

English communication

Calm under pressure

Confidentiality

Tools

Opera PMS

Job description

WHO WE ARE

Palisociety is a society of unique hotels and residences — Palihouse, Palihotel, Le Petit Pali, ARRIVE by Palisociety, and a growing collection of independently branded properties. Since our first hotel opened in Los Angeles in 2009, we've grown into a nationwide portfolio of neighborhood-centric hotels, restaurants, bars, and event spaces, earning recognition from Condé Nast Traveler, Travel + Leisure, the New York Times, and more.

We consider our employees our greatest asset: structured training from day one, consistent feedback, and a clear path for growth. We develop our leaders from within, because the strongest hospitality companies are the ones that grow their own.

ABOUT PALIHOTEL SEATTLE

Location, location, location! Our intimate, fun, contemporary boutique hotel sits directly across from Downtown Seattle's famed Pike Place Market and the Elliott Bay waterfront — 96 thoughtfully designed rooms, our award-winning restaurant and bar, The Hart and The Hunter, and a lobby built to feel like a neighborhood living room for travelers and locals alike.

POSITION PROFILE

The Front Desk Agent is often the first and last face our guests see — the one who sets the tone for a memorable stay. From a warm check-in to answering questions throughout the visit, you'll be the go-to source for our signature trusty service.

THE TASK AT HAND

• Lead the check-in/check-out process, confirming guest information, billing, and settling folios.

• Serve as a savvy guide to the hotel, its amenities, and the neighborhood.

• Build genuine, memorable guest relationships in line with our service standards.

• Field phone calls, emails, and guest inquiries promptly and warmly.

• Accurately input guest information and payments into hotel systems such as Opera.

• Proactively anticipate guest needs, resolving issues and finding ways to surprise and delight.

• Communicate guest requests or concerns to the Front Desk Manager, Housekeeping, or Engineering, and conduct walkthroughs for safety, security, and cleanliness.

• Follow all safety and emergency protocols, and lend a hand to other departments as needed to keep operations smooth.

WHAT WE'RE LOOKING FOR

Required

• 1-year of related experience in guest reception, preferably in a luxury hotel setting.

• Positive, energetic, and service-oriented, with strong interpersonal and organizational skills.

• Comfortable with basic arithmetic and property management/point-of-sale systems.

• Clear verbal and written communication in English.

• Good judgment, calm under pressure, and able to work with minimal supervision.

• Ability to maintain confidentiality of guest information and hotel data.

Physical

• Ability to stand for long periods and push, pull, or lift up to 25 lbs.

• Flexible schedule, including weekends and holidays.

WHAT'S IN IT FOR YOU

• Competitive compensation package with medical, dental, vision, and life insurance, plus 401(k).

• Paid time off, holiday pay, and sick pay.

• Career advancement and professional development as we open new hotels and restaurants nationwide.

• Employee discounts across our entire portfolio (25 hotels and more to come!).