Front Desk Agent | Le Petit Pali Brentwood

Palisociety; Los Angeles (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Paid time off

Holiday pay

Sick pay

Employee discounts

Job summary

Palisociety's Le Petit Pali Brentwood welcomes a Front Desk Agent who will be the first and last face guests see, setting a memorable tone for every visit. You will greet guests, handle check-in/out, and share local insights, ensuring a warm, seamless experience.

We seek a friendly, attentive professional with at least 1 year in guest reception, excellent English communication, and the ability to multitask in a fast-paced luxury setting. Weekends/holidays availability is required.

Qualifications

• 1 year of related guest reception experience, preferably in a luxury hotel.
• Positive, energetic, service-oriented with strong interpersonal and organizational skills.
• Comfortable with basic arithmetic and hotel systems.
• Clear verbal and written English communication.
• Good judgment, calm under pressure, and able to work with minimal supervision.
• Ability to maintain confidentiality of guest information and hotel data.
• Flexible schedule, including weekends and holidays.

Responsibilities

• Lead the check-in and check-out process, confirm guest details and settle folios.
• Guide guests about the hotel, its amenities, and the neighborhood.
• Build genuine guest relationships in line with our service standards.
• Field phone calls, emails, and guest inquiries promptly and warmly.
• Input guest information and payments into Opera and hotel systems.
• Anticipate guest needs, resolve issues, and surprise and delight.
• Communicate requests to the Front Desk Manager, Housekeeping, or Engineering, and conduct walkthroughs for safety, security, and cleanliness.
• Follow safety protocols and lend a hand to other departments as needed.

Skills

Customer service

Interpersonal skills

Organizational skills

English communication

Tools

Opera PMS

Job description

WHO WE ARE

Palisociety is a society of unique hotels and residences — Palihouse, Palihotel, Le Petit Pali, ARRIVE by Palisociety, and a growing collection of independently branded properties. Since our first hotel opened in Los Angeles in 2009, we've grown into a nationwide portfolio of neighborhood-centric hotels, restaurants, bars, and event spaces, earning recognition from Condé Nast Traveler, Travel + Leisure, the New York Times, and more.

We consider our employees our greatest asset: structured training from day one, consistent feedback, and a clear path for growth. We develop our leaders from within, because the strongest hospitality companies are the ones that grow their own.

ABOUT LE PETIT PALI BRENTWOOD

Le Petit Pali Brentwood is a 25-room inn offering bespoke lodging, layered with genuine charm, comfort, and unexpected luxury. We are conveniently situated on Sunset Blvd, a 10-minute drive from the Santa Monica Pier and Santa Monica State Beach, nestled in the heart of Brentwood, an inviting and coveted neighborhood on the west side of Los Angeles.

POSITION PROFILE

The Front Desk Agent is often the first and last face our guests see — the one who sets the tone for a memorable stay. From a warm check-in to answering questions throughout the visit, you'll be the go-to source for our signature trusty service.

THE TASK AT HAND

• Lead the check-in/check-out process, confirming guest information, billing, and settling folios.
• Serve as a savvy guide to the hotel, its amenities, and the neighborhood.
• Build genuine, memorable guest relationships in line with our service standards.
• Field phone calls, emails, and guest inquiries promptly and warmly.
• Accurately input guest information and payments into hotel systems such as Opera.
• Proactively anticipate guest needs, resolving issues and finding ways to surprise and delight.
• Communicate guest requests or concerns to the Front Desk Manager, Housekeeping, or Engineering, and conduct walkthroughs for safety, security, and cleanliness.
• Follow all safety and emergency protocols, and lend a hand to other departments as needed to keep operations smooth.

WHAT WE'RE LOOKING FOR

Required

• 1 year of related experience in guest reception, preferably in a luxury hotel setting.
• Positive, energetic, and service-oriented, with strong interpersonal and organizational skills.
• Comfortable with basic arithmetic and property management/point-of-sale systems.
• Clear verbal and written communication in English.
• Good judgment, calm under pressure, and able to work with minimal supervision.
• Ability to maintain confidentiality of guest information and hotel data.
• Flexible schedule, including weekends and holidays.

Physical

• Ability to stand for long periods and push, pull, or lift up to 25 lbs.

WHAT'S IN IT FOR YOU

• Competitive compensation package with medical, dental, vision, and life insurance, plus 401(k).
• Paid time off, holiday pay, and sick pay.
• Career advancement and professional development as we open new hotels and restaurants nationwide.
• Employee discounts across our entire portfolio (25 hotels and more to come!).