Front Desk Manager | Palihotel San Francisco

Palihotel San Francisco; San Francisco (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Paid time off

Holiday pay

Career development

Employee discounts

Job summary

Palihotel San Francisco is seeking a Front Desk Manager to lead the Front Desk Agents and Night Auditors, act as Manager on Duty, and uphold service standards across the property. The ideal candidate has at least 2 years of supervisory experience in luxury or boutique hotels, hands-on experience with Opera PMS, and strong verbal and written communication.

You will partner with the General Manager on trainings, scheduling, payroll, audits, and continuous improvement, while delivering welcoming

Qualifications

• Minimum 2 years of supervisory experience in a luxury, lifestyle, or boutique hotel.
• Experience with Opera or a similar property management system.
• Strong verbal and written communication skills.
• Comfortable working as part of a team in a fast-paced environment.
• Flexible schedule, including weekends and holidays.

Responsibilities

• Oversee Front Desk Agents and Night Auditors — hold regular team meetings, coach, and motivate.
• Ensure full compliance with hotel operating controls, SOPs, policies, and service standards.
• Handle guest complaints and oversee service recovery procedures.
• Serve as Manager on Duty in the GM's absence, making decisions in the hotel's best interest.
• Partner with the GM on improvement actions, cost savings, and vendor/supply management.
• Support training, scheduling, and payroll for the team, including timecard approval.
• Supervise on-property team members during shifts, owning accountability for guest issues.
• Respond to audits and drive continual improvement across the department.

Skills

Supervisory experience

Communication skills

Team leadership

Scheduling

Guest service

Tools

Opera PMS

Job description

WHO WE ARE:

Palisociety is a society of unique hotels and residences — Palihouse, Palihotel, Le Petit Pali, ARRIVE by Palisociety, and a growing collection of independently branded properties. Since our first hotel opened in Los Angeles in 2009, we've grown into a nationwide portfolio of neighborhood-centric hotels, restaurants, bars, and event spaces, earning recognition from Condé Nast Traveler, Travel + Leisure, the New York Times, and more.

We consider our employees our greatest asset: structured training from day one, consistent feedback, and a clear path for growth. We develop our leaders from within, because the strongest hospitality companies are the ones that grow their own.

ABOUT PALIHOTEL SAN FRANCISCO:

Palihotel San Francisco is a well-located, well-crafted boutique hotel in the heart of Union Square, featuring 82 fully renovated guest rooms. This historic property has been reimagined to appeal to a broad range of guests — tourist families, design-minded business travelers, tech conventioneers, and international design enthusiasts alike.

POSITION PROFILE:

The Front Desk Manager is the face of Palihotel San Francisco’s daily guest experience — overseeing Front Desk Agents and Night Auditors, stepping in as Manager on Duty, and keeping the property running at the standard our guests expect. You'll coach and motivate the team while handling whatever the day brings, reporting directly to the General Manager.

THE TASK AT HAND:

• Oversee Front Desk Agents and Night Auditors — hold regular team meetings, coach, and motivate.

• Ensure full compliance with hotel operating controls, SOPs, policies, and service standards.

• Handle guest complaints and oversee service recovery procedures.

• Serve as Manager on Duty in the GM's absence, making decisions in the hotel's best interest.

• Partner with the GM on improvement actions, cost savings, and vendor/supply management.

• Support training, scheduling, and payroll for the team, including timecard approval.

• Supervise on-property team members during shifts, owning accountability for guest issues.

• Respond to audits and drive continual improvement across the department.

WHAT WE'RE LOOKING FOR:

Required

• Minimum 2 year of supervisory experience in a luxury, lifestyle, or boutique hotel.

• Experience with Opera or a similar property management system.

• Strong verbal and written communication skills; excellent judgment and prioritization.

• Comfortable working as part of a team in a fast-paced environment.

• Flexible schedule, including weekends and holidays.

Physical

• Standing, walking, and occasional kneeling, pushing, pulling, bending, and lifting up to 25 lbs throughout the shift, including periods of up to 4 hours.

WHAT'S IN IT FOR YOU:

• Competitive compensation package with medical, dental, vision, and life insurance, plus 401(k).

• Paid time off, holiday pay, and sick pay.

• Career advancement and professional development as we open new hotels and restaurants nationwide.

• Employee discounts across our entire portfolio (25 hotels and more to come!).