Front Desk Agent Overnight Holiday Inn Resort

Landry's Inc.; Galveston (TX); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Multiple benefit plans to suit your 
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Paid Time Off

401K

Opportunities for advancement

Positive and respectful work环境

Employee discounts on dining, retail,遊

Job summary

Landry's, Inc. is seeking an Overnight Front Desk Agent to cover the late-night shift (approximately 11:00 PM to 7:00 AM). You will manage front desk duties and help close out the hotel's financial day, ensuring accurate billing and cash handling.

The role emphasizes high-volume guest service, cashiering responsibilities, and coordination with other departments. Benefits include PTO, 401K, employee discounts, and opportunities for advancement.

Qualifications

• High school diploma or GED is required.
• Prior high-volume customer service experience is required.
• One year of hotel front desk experience strongly preferred.

Responsibilities

• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees
• Register arriving guests by completing appropriate paperwork and obtaining proper payment information
• Settle account balances of departing guests by accepting payment and handling cash drawer. Investigate and resolve general billing discrepancies
• Respond to guest inquiries concerning entertainment or attractions and provide guests with general information to ensure a pleasant stay in the hotel
• Print and process routine reports and may assist in the training of new departmental employees
• Promote positive public/employee relations at all times
• Uphold guest relations in a positive manner; refers guest to appropriate personnel if unable to satisfy guests' complaints
• Assist other departments with requirements they may have pertinent to hotel guests
• Maintain a clean, safe, hazard-free work environment within area of responsibility
• Performs any other duties as assigned

Skills

Customer service

Cash handling

Education

High school diploma or GED

Job description

Overview

Front Desk Agent

The Overnight Front Desk Agent combines the duties of a traditional front desk agent with those of an overnight accountant. They work the late-night shift (typically around 11:00 PM to 7:00 AM) to keep front desk operations running while cllsing out the hoel's financial day.

Responsibilities

• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees
• Register arriving guests by completing appropriate paperwork and obtaining proper payment information
• Settle account balances of departing guests by accepting payment and handling cash drawer. Investigate and resolve general billing discrepancies
• Respond to guest inquiries concerning entertainment or attractions and provide guests with general information to ensure a pleasant stay in the hotel
• Print and process routine reports and may assist in the training of new departmental employees
• Promote positive public/employee relations at all times
• Uphold guest relations in a positive manner; refers guest to appropriate personnel if unable to satisfy guests' complaints
• Assist other departments with requirements they may have pertinent to hotel guests
• Maintain a clean, safe, hazard-free work environment within area of responsibility
• Performs any other duties as assigned

Qualifications

• High school diploma or GED
• Prior high-volume customer service experience
• One (1) year of hotel front desk experience strongly preferred

What we offer you:

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities

Disclaimer

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

Posted Salary Range

USD $14.00 - USD $16.00 /Hr.

Tipped Position

This position does not earn tips