Front Desk Agent Holiday Inn Resort

Landry's; Galveston (TX); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Multiple benefit plans to suit your ne

Paid Time Off

401K

Opportunities for advancement

Positive and respectful worknvironnt

Generous employee discounts on dining,

Community volunteer opportunities

Job summary

Landry's in Galveston, TX is seeking a Front Desk Agent to warmly welcome guests and deliver professional service. You will check in guests, handle payments, answer questions about local attractions, and coordinate with other departments to ensure a smooth stay.

The ideal candidate has a high school diploma or GED, prior high-volume customer service experience, and at least one year in a hotel front desk role.

Qualifications

• High school diploma or GED.
• Prior high-volume customer service experience.
• One (1) year of hotel front desk experience strongly preferred.

Responsibilities

• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees
• Register arriving guests by completing appropriate paperwork and obtaining proper payment information
• Settle account balances of departing guests by accepting payment and handling cash drawer. Investigate and resolve general billing discrepancies
• Respond to guest inquiries concerning entertainment or attractions and provide guests with general information to ensure a pleasant stay in the hotel
• Print and process routine reports and may assist in the training of new departmental employees
• Promote positive public/employee relations at all times
• Uphold guest relations in a positive manner; refers guest to appropriate personnel if unable to satisfy guests' complaints
• Assist other departments with requirements they may have pertinent to hotel guests
• Maintain a clean, safe, hazard-free work environment within area of responsibility
• Performs any other duties as assigned

Job description

Overview

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Front Desk Agent

A Front Desk Agent is responsible for welcoming and providing friendly service to guests.

Overview

text-align: justify; text-indent: -.25in; line-height: normal; mso-list: l0 level1 lfo1;">Front Desk Agent

A Front Desk Agent is responsible for welcoming and providing friendly service to guests.

Responsibilities

• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees
• Register arriving guests by completing appropriate paperwork and obtaining proper payment information
• Settle account balances of departing guests by accepting payment and handling cash drawer. Investigate and resolve general billing discrepancies
• Respond to guest inquiries concerning entertainment or attractions and provide guests with general information to ensure a pleasant stay in the hotel
• Print and process routine reports and may assist in the training of new departmental employees
• Promote positive public/employee relations at all times
• Uphold guest relations in a positive manner; refers guest to appropriate personnel if unable to satisfy guests' complaints
• Assist other departments with requirements they may have pertinent to hotel guests
• Maintain a clean, safe, hazard-free work environment within area of responsibility
• Performs any other duties as assigned
  
  

text-align: justify; text-indent: -.25in; line-height: normal; mso-list: l0 level1 lfo1;">

Qualifications

• High school diploma or GED
• Prior high-volume customer service experience
• One (1) year of hotel front desk experience strongly preferred
  
  

What We Offer You

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities
  
  

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Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

Posted Salary Range

USD $14.00 - USD $16.00 /Hr.

Tipped Position

This position does not earn tips