Front Desk Agent (Overnight)

KW Property Management LLC; Miami (FL); On-site; USD 26,000 - 38,000; Full time

Job summary

KW Property Management LLC seeks a professional front desk team member to greet residents and guests, provide information, and ensure exceptional service at the community office.

You will work with office staff to keep owner information current, handle phone inquiries with care, and report incidents or maintenance needs while following safety procedures. Bilingual English/Spanish may be required at some locations; hospitality experience is preferred.

Qualifications

• High school diploma or GED; some college preferred.
• Familiar with using computer software to perform tasks; strong organizational and communication skills.
• Bi-lingual English/Spanish may be required at some locations.
• Minimum six months related experience and/or training; hospitality experience preferred.

Responsibilities

• Greet all guests in a standing upright position and provide top-tier customer service.
• Coordinate with office staff to maintain and update unit owner information in the computer database.
• Utilize proper phone etiquette for all calls; maintain professional communication.
• Report violations of Rules and Regulations and any safety concerns to management.
• Be familiar with fire alarm operations and report incidents promptly to management.

Skills

Customer service

Interpersonal skills

Communication

Bilingual English/Spanish

Education

High school diploma or GED

Some college preferred

Tools

Computer software proficiency

Job description

The front desk team member provides information and resources for residents and guests to have a meaningful visit. This is a key employee liaison between all guests of the community and the residents which provides exceptional customer service.

Job Duties and Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
• Coordinate with office administrative staff to maintain and update all unit owner information in computer database.
• Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner.
• Report any violations of the Rules and Regulations that are noticed at any time.
• Be familiar with the fire alarm system operations and report all incidents to management.
• Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
• Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
• Write reports of daily activities and irregularities for management
• Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily.

The working environment will be indoor and will require team member to stand frequently. Low to moderate noise level in the workplace

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Ability to detect auditory and/or visual emergency alarms. Noise level in the work environment is usually low to moderate.

Position Type/Expected Hours of Work

This is a non-exempt position. Days and hours of work will be determine at the property. This schedule may change to accommodate the business needs of the property.

Travel

No travel is expected for this position.

Required Education and Experience

• High school diploma or GED; some college preferred
• Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills
• Minimum six months related experience and/or training.
• Bi-lingual English/Spanish may be required at some locations
• Previous work experience in the hospitality industry highly preferred

Employee reports directly to the department supervisor and/or the Association Manager of the community.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.