Front Desk Agent (Overnight)

KW PROPERTY MANAGEMENT AND CONSULTING; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

KW Property Management and Consulting is seeking a diligent front desk team member for a community in Miami, to greet guests, provide information, and ensure security and courtesy 24/7.

You will monitor entrances, coordinate with staff, handle packages, and report incidents while delivering exceptional customer service to residents and visitors during night shifts on weekends.

Qualifications

• High school diploma or GED; some college preferred.
• Familiar with computer software; strong organizational and communication skills.
• Minimum six months related experience and/or training.
• Hospitality or front desk experience preferred.

Responsibilities

• Greet guests and provide information and resources.
• Monitor entrance and departure; enforce check-in policies.
• Coordinate with staff to update owner information in the database.
• Handle phone calls with professional etiquette.
• Report violations and maintenance issues to management.
• Maintain key control and assist with package delivery.
• Write daily activity and incident reports.

Skills

Customer service

Communication

Phone etiquette

Security awareness

Computer skills

Interpersonal skills

Education

High school diploma

GED

Some college

Tools

Microsoft Office

Database basics

Job description

Schedule

Saturday - Sunday; 11:00 PM - 7:30 AM

The front desk team member will value all residents and guests and be committed to providing information and resources to have a meaningful visit. This is a key employee liaison between all guests of the community and the residents which provides exceptional customer service.

Duties And Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. All “check-in” policies and procedures must be followed without any exceptions.
• Coordinate with office administrative staff to maintain and update all unit owner information in computer database.
• Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner.
• Report any violations of the Rules and Regulations that are noticed at any time.
• Observe precautions required to protect Residents, guests and property, and report damage, theft, and found articles to supervisors.
• Maintain the “key” control system and assure that all keys are locked and accounted for at all times.
• Accept and process packages delivered to the front desk. Assist the Concierge with delivering packages as needed.
• Be familiar with the fire alarm system operations and report all incidents to management.
• Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
• Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily.

Work Environment

The working environment will be indoor and will require team member to sit and stand frequently. Low to moderate noise level in the workplace.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Ability to detect auditory and/or visual emergency alarms. Noise level in the work environment is usually low to moderate.

Position Type/Expected Hours of Work

Days and hours of work may vary and be determine at the property. This schedule may change to accommodate the business needs of the property.

Required Education And Experience

• High school diploma or GED; some college preferred
• Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills
• Minimum six months related experience and/or training.
• Previous work experience in the hospitality industry highly preferred

Position Supervision

Employee reports directly to the Director of Operations.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.