Front Desk Agent

KW PROPERTY MANAGEMENT AND CONSULTING; Miami Beach (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

KW Property Management and Consulting in Miami Beach, FL seeks a front desk team member to greet residents and guests, provide information, and coordinate with the office to maintain records. The role emphasizes professional phone etiquette and outstanding customer service.

You will handle inquiries, assist with maintenance requests, and follow safety procedures to support a welcoming, secure community environment.

Qualifications

• Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills.
• Excellent interpersonal and strong communication abilities.
• Bi-lingual English/Spanish may be required at some locations.
• Hospitality experience preferred.

Responsibilities

• Greet guests and staff, providing information and resources for residents and guests.
• Coordinate with office staff to update unit owner information in the database.
• Handle phone calls with professional etiquette.
• Report any violations of the Rules and Regulations and monitor safety procedures.
• Be familiar with the fire alarm system operations and report incidents to management.
• Call police or fire departments in cases of emergency or unauthorized presence as needed.
• Follow all policies with regards to emergency response and coordinate with management and local services.
• Write reports of daily activities and irregularities for management.
• Report maintenance items such as lights, leaks, or equipment issues to the Association office.

Skills

Customer service

Interpersonal skills

Communication skills

Bilingual English/Spanish

Education

High school diploma or GED

Some college preferred

Tools

Computer software

Job description

Schedule: Monday and Wednesday 3 pm to 11:30 pm Thursday, Friday and Saturday 9am to 5:30 pm (Sunday and Tuesday Off)
The front desk team member provides information and resources for residents and guests to have a meaningful visit. This is a key employee liaison between all guests of the community and the residents which provides exceptional customer service.
Duties And Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
• Coordinate with office administrative staff to maintain and update all unit owner information in computer database.
• Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner.
• Report any violations of the Rules and Regulations that are noticed at any time.
• Be familiar with the fire alarm system operations and report all incidents to management.
• Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
• Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
• Write reports of daily activities and irregularities for management
• Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily.

Work Environment
The working environment will be indoor and will require team member to stand frequently. Low to moderate noise level in the workplace
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Ability to detect auditory and/or visual emergency alarms. Noise level in the work environment is usually low to moderate.
Position Type
This is a non-exempt position. Days and hours of work will be determine at the property. This schedule may change to accommodate the business needs of the property.
Travel
No travel is expected for this position.
Required Experience And Education

• High school diploma or GED; some college preferred
• Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills
• Minimum six months related experience and/or training.
• Bi-lingual English/Spanish may be required at some locations
• Previous work experience in the hospitality industry highly preferred

Supervision
Employee reports directly to the department supervisor and/or the Association Manager of the community.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.