Front Desk Agent

KW Property Management; Hollywood (AL); On-site; USD 28,000 - 36,000; Full time

Job summary

KW Property Management is seeking a Front Desk Team Member to greet guests, assist residents and coordinate with office staff while maintaining high-quality customer service in a property environment.

This non-exempt role requires standing for extended periods, basic computer skills, bilingual English/Spanish a plus, and previous hospitality experience. Schedule varies by property; no travel expected.

Qualifications

• High school diploma or GED; some college preferred.
• Familiar with using computer software; must demonstrate organizational, interpersonal and communication skills.
• Minimum six months related experience and/or training.
• Bi-lingual English/Spanish is a plus.
• Previous work experience in the hospitality industry is highly preferred.

Responsibilities

• Greet all guests in a standing upright position as they enter the community, maintaining the highest quality of customer service.
• Coordinate with office administrative staff to maintain and update all unit owner information in computer database.
• Utilize proper phone etiquette for all incoming and outgoing calls; keep calls clear and professional.
• Report any violations of the Rules and Regulations.
• Be familiar with fire alarm system operations and report incidents to management.
• Call police or fire departments in emergencies (fire or unauthorized persons).
• Coordinate with Management/Chief Engineer/Fire Rescue for emergency responses.
• Manage the Parking Garage handling guest, residents and owners parking.
• Write reports of daily activities and irregularities for management.
• Report maintenance items (lights, leaks, broken equipment) to the Association office.

Skills

Customer service

Interpersonal skills

Communication skills

Organizational skills

Bilingual English/Spanish

Education

High School Diploma or GED

Some college

Job description

The front desk team member provides information and resources for residents and guests to have a meaningful visit. This is a key employee liaison between all guests of the community and the residents, who provides exceptional customer service.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
• Coordinate with office administrative staff to maintain and update all unit owner information in computer database.
• Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner.
• Report any violations of the Rules and Regulations that are noticed at any time.
• Be familiar with the fire alarm system operations and report all incidents to management
• Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
• Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
• Manage the Parking Garage by handling guest, residents and owners parking.
• Write reports of daily activities and irregularities for management
• Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily.

The working environment might be indoor or outdoor and will require team member to stand frequently. Low to moderate noise level in the workplace

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee must be able to stand for extended periods and occasionally sit, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing up to 30 pounds. The role requires manual dexterity, visual and auditory acuity, and the ability to detect emergency alarms.

This is a non-exempt position. Days and hours of work will be determined at the property. The schedule may change to accommodate the business needs of the property.

No travel is expected for this position.

• High school diploma or GED; some college preferred
• Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills.
• Minimum six months related experience and/or training.

• Bi-lingual English/Spanish is a plus

• Previous work experience in the hospitality industry is highly preferred

Employee reports directly to the department supervisor and/or the Association Manager of the community.

This job description is not intended to cover all duties and responsibilities. Duties may change based on operational needs.