Front Desk Agent (Overnight)

KW PROPERTY MANAGEMENT AND CONSULTING; Miami Beach (FL); On-site; USD 16,531 - 24,796; Full time

Job summary

KW Property Management and Consulting is seeking a front desk team member in Miami Beach to greet guests, manage access, and support residents. You will coordinate with staff, maintain records, and ensure professional phone etiquette, while reporting violations and safety concerns.

The role requires a high school diploma, basic computer skills, and at least six months of related experience. A valid driver's license is preferred for property access and parking operations.

Qualifications

• High school diploma or GED (some college preferred).
• Familiar with using computer software to perform tasks; strong organizational, interpersonal, and communication skills.
• Minimum six months related experience and/or training.
• Previous work in a high-rise property setting is highly desired.
• Valid Driver's License.

Responsibilities

• Greet all guests and provide high-quality customer service.
• Monitor and authorize entrance/exit of employees, visitors and others to protect premises.
• Coordinate with office staff to update unit owner information in the system.
• Use proper phone etiquette for all calls, professionally.
• Report any violations of Rules and Regulations and safety concerns.
• Observe safety precautions and report damages or thefts to supervisors.
• Maintain the key control system and ensure keys are locked and accounted for.
• Be familiar with fire alarm operations and report incidents to management.
• Call police or fire in emergencies and coordinate with authorities.
• Follow all policies and emergency procedures with management and security.
• Write daily activity and irregularity reports (damage, theft, unauthorized persons, incidents).
• Report maintenance items (burned-out lights, leaks, broken equipment) to the Association office daily.
• Perform valet attendant duties as required by shift schedules.

Skills

Customer service

Communication

Organization

Interpersonal skills

Attention to detail

Education

High school diploma

Job description

Overview

The front desk team member will value all residents and guests and be committed to providing information and resources to have a meaningful visit. This is a key employee liaison between all guests of the community and the residents which provides exceptional customer service.

Duties And Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. All check‑in policies and procedures must be followed without any exceptions.
• Coordinate with office administrative staff to maintain and update all unit owner information in computer database.
• Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner.
• Report any violations of the Rules and Regulations that are noticed at any time.
• Observe precautions required to protect Residents, guests and property, and report damage, theft, and found articles to supervisors.
• Maintain the key control system and assure that all keys are locked and accounted for at all times.
• Be familiar with the fire alarm system operations and report all incidents to management.
• Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
• Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily.
• Perform the role of valet attendant as required based on shift schedules.

Work Environment

The working environment will be indoor and will require the team member to sit and stand frequently. Low to moderate noise level in the workplace.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Ability to detect auditory and/or visual emergency alarms. Noise level in the work environment is usually low to moderate.

Position Type / Expected Hours of Work

Days and hours of work will be determined at the property. This schedule may change to accommodate the business needs of the property.

Required Education And Experience

• High school diploma or GED; some college preferred
• Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills
• Minimum six months related experience and/or training.
• Previous work experience in the in a high-rise property setting is highly desired.
• Valid Driver's License

Position Supervision

Employee reports directly to the department supervisor and/or the Association Manager of the community.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.