Front Desk Agent Overnight

InterContinental Hotels Group; Fort Leonard Wood (MO); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k

Job summary

InterContinental Hotels Group in Fort Leonard Wood, MO is seeking an overnight Front Desk Associate to check-in/check-out guests promptly, process payments, and provide courteous service. You will learn hotel services, issue keys, and assist guests with needs during the night shift.

Responsibilities include accepting reservations, upselling where appropriate, handling cash and credit transactions securely, preparing daily reports, and coordinating with other departments to ensure guest

Qualifications

• High School diploma or equivalent.
• One year of front desk/guest service experience preferred.
• Must speak fluent English; other languages considered a plus.

Responsibilities

• Welcome guests in a friendly, prompt and professional manner.
• Register guests, issue room keys, provide information on hotel services and room location.
• Answer phones in a prompt and courteous manner.
• Up-sell rooms to maximize hotel revenue.
• Process cash and credit transactions securely and prepare reports.
• Prepare daily accounting reports for review by management.
• Issue, control and release guest safe-deposit boxes.
• Communicate guest requests or issues to management for follow-up.
• Respond to guest complaints with service recovery gestures.
• Assist with guest reservations and changes as needed.
• Promote teamwork and coordinate with other departments.

Skills

Front desk

Guest service

Cash handling

Education

High School diploma or equivalent

Job description

JOB OVERVIEW:

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.This position works during the overnight shift. The hourly pay rate for this position is $17.75. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and may other benefits to eligible employees.

DUTIES AND RESPONSIBILITIES:

• Welcome guests in a friendly, prompt and professional manner.

• Register guests, issue room keys, provide information on hotel services and room location.

Answer phones in a prompt and courteous manner.

• Up-sell rooms where possible to maximize hotel revenue.

• Accurately process all cash and credit card transactions in accordance with establishedprocedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.

• Complete and transmit daily accounting reports and prepare them for review by hotel management

• Issue, control and release guest safe-deposit boxes.

• Communicate any outstanding guest requests or issues to management that may require

additional monitoring or follow-up.

• Respond appropriately to guest complaints.Make appropriate service recovery gestures in order

to ensure total guest satisfaction.

• May routinely book guest reservations for individuals and/or groups that are requested either by

phone or from within the hotel; process cancellations, revisions, and information updates on

changes.

• Promote teamwork and quality service through daily communications and coordination with

other departments.

• Perform other duties as assigned including guest room tours, concierge services, special guestrequests, etc.

Qualifications and Requirements:

High School diploma or equivalent, plus one-year front desk/guest service experience.Some college preferred.Must speak fluent English.Other languages preferred.

This job requires ability to perform the following:

• Frequently standing up behind the desk and front office areas

• Carrying or lifting items weighing up to 50 pounds

• Handling objects, products and computer equipment

• Use a keyboard to operate various property management and reservations systems, etc.

Other:

• Communication skills are utilized a significant amount of time when interacting with guests and employees.

• Reading and writing abilities are utilized often.

• Basic math skills are used frequently.

• Problem solving, reasoning, motivating and training abilities are often used.

• Required to work the overnight shift

• May be required to work other shifts, weekends, and/or holidays.

Work Area: Front Office

EOE/VET/DISABLED